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Operations Supervisor
Location
United States
Posted
131 days ago
Salary
0
Seniority
Junior
Job Description
Operations Supervisor
Papa
• Lead daily operations and manage administrative tasks for assigned teams. • Act as a liaison between frontline teams and cross-functional departments. • Provide hands-on support during peak times and resolve complex customer issues. • Monitor, track, and report on key performance indicators (KPIs) and service metrics. • Balance operational excellence, productivity targets, and team engagement. • Model and promote exceptional customer service standards. • Coach and support team members to achieve performance, accuracy, and service goals. • Conduct performance audits and deliver actionable feedback to drive improvement. • Facilitate effective team communication and ensure accurate documentation. • Support team development through training, coaching, and recognition. • Ensure compliance with all company policies, procedures, and service standards. • Develop team members through training, coaching, and recognition • Ensure compliance with company policies and procedures • Identify and implement opportunities for operational or service improvements. • Partner with HR on hiring, development, and performance management. • Handle sensitive member information, including personal and confidential financial data, with discretion and in accordance with HIPAA and company protocols. • Foster a positive, collaborative, and retention-focused team culture.
Job Requirements
- An Associate’s Degree, or two years of leadership experience (preferably in a contact center environment), or a minimum of 1 year of experience in a lead role within the department you are applying.
- Must be fluent in English and Spanish
- Thrives in high-volume, fast-paced work settings while delivering consistent results.
- Strong independent decision-making skills.
- Provides quality service while meeting the needs of the customer.
- Utilize resources quickly and efficiently.
- Collaborates well with peers and cross-functional teams.
- Demonstrates clear, concise, and engaging communication skills.
- Committed to supporting a diverse, inclusive, and collaborative work environment.
- Ability to adhere to work-from-home policy, including, but not limited to a hardwired (Ethernet) network connection and distraction-free environment during working hours and the expectation to leverage the tools and technology provided by Papa.
Benefits
- medical, dental and vision insurances
- mental health and emotional wellbeing support tools
- equity packages
- 401k Plan with match of up to 4%
- generous gender neutral parental leaves and PTO
- lunch stipends
- employee events that promote work life balance and camaraderie
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