• Lead the critical infrastructure that powers Medicare Stars performance. • Oversee three primary pillars: Data Management, External Stars Reporting, and Stars Analytics. • Ensure that Stars data is ingested accurately, reported transparently to leadership, and reconciled against payer data to ensure no gap goes unclosed. • Direct the end-to-end lifecycle of core Stars data sets. • Oversee data ingestion processes, User Acceptance Testing (UAT), and the tracking of bugs or system escalations. • Ensure the integrity and availability of 'source of truth' data for all Stars-related initiatives. • Lead team of analysts in forecasting models that project Oak Street’s performance in various CMS Stars measures. • Regularly analyze performance data to identify areas for improvement and recommend strategies to enhance ratings. • Prepare clear and concise reports, dashboards, and presentations to communicate performance metrics, trends, and recommendations to senior leadership.

• lead all aspects of the Executive Office, ensuring the CEO's time, priorities, and communications align with organizational needs • develop and manage systems that support executive decision-making, follow-up, and accountability • prepare the CEO for internal and external meetings through briefing materials, research, talking points, and follow-up plans • design the operating model, workflows, responsibilities, and standards for the Executive Office team • lead governance operations for the Board of Directors, including meeting planning, materials development, agenda design, bylaw management, documentation, and compliance • partner with legal counsel on governance matters and ensure alignment with nonprofit best practices • manage the governance calendar and board engagement strategy in partnership with the CEO • draft, edit, and manage high-stakes internal and external communications on behalf of the CEO, including memos, leadership updates, board materials, remarks, and presentations • maintain confidentiality while navigating sensitive topics across multiple stakeholder groups • plan, support, manage, and execute major convenings including Board meetings, Executive Team retreats and other nationally organized meetings and sessions

• Oversee end-to-end planning and delivery of all omnichannel campaigns, including email, programmatic, social, native, in-platform media, and custom solutions • Own campaign stage transitions: pre-launch setup, trafficking, QA, in-flight pacing and optimization, and wrap-up • Maintain real-time visibility into flighting calendars, pacing vs. goals, QA logs, risk logs, and all active campaign statuses • Ensure all campaigns adhere to internal SOPs, SLAs, QA processes, and escalation paths • Ensure clear communication of campaign progress, blockers, and performance insights, working closely with analytics and project management • Serve as a key point of contact, escalation and troubleshooting with the clients, ensuring top-notch service, feedback loop and strong long-term partnership • Lead and mentor a multidisciplinary team across operations, PM, and analytics on each assignment • Partner with PMs on contract oversight, billing timelines, deliverable commitments, and regulatory cycles • Maintain and optimize all systems essential to omnichannel execution, including: Campaign trafficking and QA tools, Client procurement platforms, Project management systems (Jira, Confluence, SharePoint)

• Overseeing daily production activities, ensuring operational efficiency, and maintaining high-quality standards • Leading and managing a team of production operators, providing guidance, support, and performance feedback • Coordinating daily production activities to meet targets and deadlines while maintaining quality standards • Implementing and monitoring quality control processes to ensure product consistency and customer satisfaction • Collaborating with other departments to optimize production schedules and workflow • Identifying and resolving operational issues promptly to minimize downtime and maximize productivity • Ensuring compliance with safety regulations and company policies in the production area • Participating in continuous improvement initiatives to enhance operational efficiency and reduce costs • Training and developing team members on new processes, equipment, and safety procedures • Maintaining accurate production records and generating reports for management review • Contributing to the development and implementation of standard operating procedures (SOPs)