• Processing supplier and expense invoices, including high-volume weekly data entry and monthly reconciliations • Ensuring invoices and payments are processed accurately and in line with established policies, procedures, and deadlines • Verifying invoice details and investigating discrepancies or incorrect charges when required • Liaising with senior staff to identify opportunities for cost savings, discounts, or improved supplier terms • Ensuring timely, accurate processing and auditing of weekly payrolls • Managing, maintaining, and updating employee records and documentation • Preparing and issuing employment packs for new employees • Ensuring compliance with company policies, procedures, and employment requirements • Providing day-to-day administrative support as directed by the Office Manager • Assisting and supporting other departments as required • Identifying and communicating opportunities for improving policies, procedures, efficiency, and accuracy • Handling incoming mail and correspondence promptly on the day of receipt • Communicating effectively with internal teams and providing timely support where required • Supporting the Office Manager in achieving key operational and performance outcomes • Maintaining high levels of productivity, accuracy, and quality while meeting deadlines • Demonstrating strong numerical and reconciliation skills • Taking ownership of queries, resolving issues efficiently, and investigating potential cost savings • Contributing positively to other areas of the organization where skills and knowledge allow

• Ensure all environments are managed and maintained to meet service level agreements. • Administer and maintain Oracle Fusion applications and databases. • Implement Security measures and access controls. • Support change control and testing processes for modifications to application systems • Proactive monitoring and maintenance of Linux and/or Windows system environments. • Provide responsive technical assistance and document configuration to support processes. • Work with additional functional teams to ensure optimal operations and uptime of application environments. • Analyze system for overall performance and give recommendations for improvements. • Develop strong working relationship with third party vendors. • Research and recommend innovative, and where possible automated approaches for system administration tasks. • Identify approaches that leverage our resources and provide economies of scale. • Quick, efficient, and effective issue resolution with proactive communication to all stakeholders. • Recommend, schedule, and perform improvements, patches, and reconfigurations. • Develop, document, and maintain policies, procedures and associated training plans for system administration and appropriate use. • Provide backup administration support to other teammates. • Provide after-hours support.

• Manage a large market defined benefit administration, with a strong focus on client satisfaction, retention, and growth. • Partner with clients and leadership to help define business strategy, service models, and operational priorities. • Ensure business units consistently meet SLAs, performance metrics, and service delivery standards. • Lead initiatives focused on process improvement, operational efficiencies, and system enhancements within defined benefit administration. • Oversee accurate documentation of client requirements, plan provisions, and operational details to support effective account management. • Collaborate with internal and external stakeholders to maintain strong partnerships and high levels of client satisfaction. • Develop and review performance reports, KPIs, and operational metrics to support data-driven decision-making. • Ensure compliance with organizational policies, regulatory requirements, and client contractual obligations. • Lead the planning, implementation, and execution of business continuity plans (BCP) for defined benefit operations.

• Serve as the primary administrator and functional owner of Anova’s Epicor Kinetic ERP environment • Lead the centralization of operations onto Epicor Kinetic, consolidating processes, data, and reporting across business units • Own system configuration, user roles, security, environments, and release management for Epicor Kinetic (cloud and related tooling) • Plan, test, and execute upgrades, patches, and new module deployments • Partner closely with Operations, Finance, Supply Chain, Manufacturing, and Leadership • Proactively map current-state and future-state processes • Drive continuous improvement by aligning ERP capabilities with operational KPIs and strategic initiatives • Play a key role in Anova’s transition to Epicor Kinetic in the cloud • Collaborate with IT leadership to align Epicor architecture with broader enterprise systems and integration strategy • Design and maintain Epicor configurations, workflows, BPMs, dashboards, BAQs, and reports to streamline business operations • Develop and maintain operational and financial reports, dashboards, and KPIs within Epicor to support leadership decision-making • Lead ERP change management efforts by supporting adoption, communication, and training during rollouts