• Analyze and develop economic energy-cost pricing models for origination and operations teams deployment of modular data centers. • Conduct market research and competitive benchmarking to identify pricing opportunities and ensure our energy rates remain competitive in the data operations market • Build and maintain financial models that evaluate pricing scenarios, margin impact, and profitability across product lines • Prepare detailed rate analysis reports and presentations for executive leadership with clear recommendations on pricing impacts and adjustments • Monitor and track key pricing metrics and KPIs, identifying trends and anomalies that require strategic attention • Collaborate with Sales, Finance, and Operations teams to align pricing strategies with cost structures, market positioning, and revenue goals • Support contract negotiations and RFP responses with comprehensive rate analysis and documentation • Ensure pricing compliance with industry regulations and company policies, maintaining accurate documentation of all rate decisions.

• Support end-to-end commercial process from quote creation through delivery tracking. • Build and maintain quotes based on approved pricing, product configurations, and commercial terms. • Ensure quote accuracy, including SKUs, quantities, pricing, discounts, terms, billing frequency, taxes, and legal language. • Track deal progression from quote creation through close, using defined stages and checkpoints. • Maintain deal desk logs and CRM entries, including status, blockers, approvals, next steps, and key dependencies. • Collect, verify, and attach revenue-impacting documentation. • Ensure accuracy of revenue recognition data such as term dates, performance obligations, and delivery triggers. • Maintain accurate delivery/provisioning fields in CRM for visibility across Sales and Operations. • Work closely with Sales, Sales Ops, Finance, Billing, Legal, Operations, and Customer Success.

• Facilitate complaint investigations while ensuring completeness and consistency of complaint files/records. • Support post-market compliance activities including handling of customer complaints in accordance with documented procedures • Evaluate complaints and perform preliminary complaint investigation including follow up with healthcare professionals and sales representatives • Escalate complaints when encountering new failure modes, and partner with Engineering, Field Personnel, and Quality Assurance to investigate. • Ensure complaint documentation and records are complete in compliance with regulatory requirements • Coordinate complaint investigation efforts with Quality and R&D team driving investigations to completion in a timely manner • Collaborate with Customer Service, Regulatory, R&D, Manufacturing, Commercial, Medical and other functional areas to obtain/provide information related to complaint investigations and other aspects of complaint handling • Assist in updating Quality procedures as required through the change order process. • Maintain comprehensive records of customer interactions, complaints, and resolutions in the company's electronic Quality Management System • Support and participate in internal and external audits • Perform other duties as assigned by Quality Management

• Build a relationship of trust and customer delight with our clients • Ensure high-quality support within the agreed SLA • Capture and record feedback during interactions • Monitor families and resolve issues before they even realize they exist • Conduct negotiations to keep families current on payments