SiteOps Engineer
Location
Poland
Posted
129 days ago
Salary
0
Seniority
Senior
Job Description
SiteOps Engineer
TD SYNNEX
• Lead and manage incidents, ensuring correct triage, prioritization, investigation and resolution within SLAs • Perform root-cause analysis and collaborate with architects and developers on technical solutions for bugs • Ensure P1–P4 incidents are tracked, managed, and resolved within agreed SLAs • Identify recurring issues and platform trends to reduce incident volume and improve reliability • Act as change lead for bug fixes and operational improvements • Maintain high-quality incident and backlog management, ensuring accurate reporting and data hygiene • Mentor and support other SiteOps team members • Build strong working relationships with Security, DevOps, QA, Development, UX, Architecture, and Business teams • Continuously develop expertise in TD SYNNEX web solutions and operational processes • Support the in-house SiteOps development team with technical debt tasks to ensure a bug free platform
Job Requirements
- 3+ years’ experience developing or supporting web solutions using C# .NET
- Solid understanding of incident and change management (ITIL v4 exposure is a plus)
- Strong knowledge of C# (.NET Framework), ASP.NET MVC, and REST APIs
- Experience using observability tools (e.g. Dynatrace, New Relic, Prometheus)
- Experience with log analysis tools (e.g. Datadog, Graylog, Log Analytics, AppInsights)
- Experience working in Agile/Scrum environments
- Proven ability to lead incidents through to resolution
- Comfortable working across distributed, multicultural teams
- Fluent in English (written and spoken)
Benefits
- Competitive compensation with annual salary reviews
- Hybrid work (3 days at the office per week)
- Comprehensive benefits including paid leave and retirement plans
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