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Veremark logo
Veremark

Veremark is a background screening and pre-hire checks provider, supporting the hiring process for businesses everywhere

Delivery Operations Manager

OperationsOperationsFull TimeRemoteSeniorTeam 51-200Since 2018H1B No SponsorCompany SiteLinkedIn

Location

India

Posted

130 days ago

Salary

0

Seniority

Senior

EnglishRPA

Job Description

Delivery Operations Manager

Veremark

• Handle service delivery management to ensure our customers’ continued satisfaction • Ensure that our team leaders and their direct reports deliver fantastic service that meets or exceeds customer requirements • Provide backup to the assigned team leads and perform service delivery tasks as and when needed • Collaborate with the other Service Delivery Managers, Service Delivery leadership, and Quality Team to review and resolve issues • Identify opportunities for service delivery improvements and cost savings

Job Requirements

  • Strong knowledge of the background screening industry operations and international check landscape
  • Managing a headcount between 20 to 50 people over time
  • Managing teams in a remote fashion and motivating them to perform as such in a hyper professional environment
  • Proven process improvement track record with experience in automation, RPA and or AI to drive productivity
  • An ambitious, detail-oriented individual based in India who wants to work for an exciting company in a role with significant upside potential and the opportunity to play a pivotal role in shaping our delivery team.

Benefits

  • Competitive compensation
  • Unique opportunity to progress and accelerate your career growth

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