Veremark

• Responsible for protecting and growing revenue by partnering with clients • Assessing individual client needs to pinpoint areas for enhancement • Cultivating, sustaining, and expanding relationships with clients • Actively listening to client feedback and advocating on their behalf • Conducting regular account reviews to assess client satisfaction • Collaborating with the sales team to generate new business

Role Description As an Account Manager, you’ll be responsible for managing and developing Veremark client accounts, fostering long-term partnerships, and working cross-functionally to support company success. - Cultivating, sustaining, and expanding relationships with both new and existing clients to ensure exceptional service delivery and heightened client satisfaction. - Assessing individual client needs to pinpoint areas for enhancement and identify potential opportunities for growth. - Actively listening to client feedback and advocating on their behalf internally. - Adopting a strategic approach in managing client accounts effectively. - Proactively scheduling and conducting review meetings and calls with clients to gauge satisfaction levels. - Identifying opportunities to upsell and cross-sell additional products or services that align with the client’s needs and business goals. - Collaborating with the sales team to generate new business and expand accounts. - Handling renewal of contracts. - Conducting regular account reviews to assess client satisfaction, discussing future needs, and ensuring the successful adoption of new solutions. - Utilising company applications such as Hubspot, Monday, Power BI, Slack, and the Operations portal to oversee revenue planning, monitor order progress, and facilitate both external and internal communications. - Maintaining comprehensive documentation of all client correspondence to promote efficient information retention and facilitate seamless information sharing within the company. - Addressing client escalations promptly and resolving any complaints efficiently. - Staying abreast of current industry trends to ensure relevance and competitiveness. - Upholding a proficient understanding of company products and services. - Communicating clearly, informatively and in a timely manner with clients, prospective clients, external parties, service providers and other relevant stakeholders. - Adhering to all processes, procedures, policies, rules and guidelines to remain compliant with internal controls and standards, as well as external regulations and obligations including, but not limited to, data privacy and protection laws. - Acting in accordance with Veremark’s Mission and Values, with particular focus on promoting trust in the execution of duties. - Performing other ad hoc tasks or projects, as assigned. Qualifications - Experience of working within background screening. - Experience building effective external relationships. - Proactive mindset focused on client success. - Strong problem-solving and initiative. - Objection handling and negotiation skills. - Account/Client management experience. - Excellent interpersonal and communication skills. - Confidence and professionalism in presentations. Benefits - We are an all-remote organisation with ~200+ people spread across the world. - We value Trust, Integrity, Data and Experience in everything we do - from the way we collaborate to the products we create. - We’re focused on transforming the industry while partnering with many of the leading technology platforms in the People & Talent ecosystem. - We’re growing fast, having recently been ranked in Deloitte’s Tech Fast 50 for the second year running. - We’re looking for brilliant people, fast thinkers and passionate change-drivers to join our expanding team.

• Own the full sales cycle: From outreach to negotiation and close, targeting enterprise and mid-market clients within our Ideal Customer Profile (ICP). • Drive new business: Prospect strategically, qualify leads, and build relationships with senior stakeholders in HR, Compliance, and Procurement. • Work inbound and outbound: Manage leads from marketing and SDRs while running your own prospecting to build a healthy self-generated pipeline. • Lead consultative sales: Run discovery calls and deliver tailored demos focused on solving customer pain points and delivering measurable business value. • Navigate complex deals: Work with multiple stakeholders (HR, IT, Finance, Legal, Procurement) and manage deal sizes ranging from £30K to £100K+. • Forecast accurately: Maintain CRM hygiene (HubSpot) and provide reliable pipeline and revenue forecasts. • Collaborate cross-functionally: Partner with Marketing, Product, and Customer Success to refine messaging, share feedback, and drive customer satisfaction. • Represent Veremark: Be a trusted advisor and brand ambassador at industry events, online communities, and in client interactions.

• Collaborate with internal technical teams to configure, deploy, and validate client-specific instances of the Veremark platform. • Ensure all client requirements, workflows, and configuration details are accurately captured and implemented. • Work closely with IT to troubleshoot any configuration or integration issues throughout onboarding. • Manage all onboarding activities, tasks, and documentation via Monday.com, ensuring a fully auditable onboarding record for every client. • Develop and deliver comprehensive user-training sessions (virtual or in person) to ensure clients can independently navigate and operate the Veremark platform. • Partner with the Customer Success function to produce and distribute digital training assets and client-facing resources. • Coordinate with Finance to ensure clients are correctly configured in all finance systems for accurate and timely invoicing. • Act as a cross-functional liaison between Technical, Finance, Customer Success, and Account Management teams to resolve onboarding or configuration-dependent issues. • Own the full 90-day onboarding project plan, including milestone tracking, risk management, and stakeholder communication.

Role Description Veremark is a fast-growing background screening company with multi-entity operations across Singapore, Malaysia, Philippines, UAE, US, and ANZ. Following a period of significant growth and acquisition activity, we are building out a high-performing finance function to match our ambitions. As Financial Control & Operations Manager, you will own the integrity and efficiency of Veremark's core accounting and finance operations. This is a hands-on leadership role — you will directly manage a team of three accountants covering the UK/MY, PH/ANZ/UAE and SG/US entities, and be the primary point of accountability for month-end close, AP/AR, payroll accounting, tax and statutory reporting, and financial controls. You will work closely with the VP Finance and cross-functional teams to ensure the books are clean, close cycles run on time, and the team operates with clarity and accountability. Key Responsibilities - Accounting & Month-End Close - Own the end-to-end month-end close process across all entities — ensuring the close cycle is completed within 10 working days each month. - Review and approve journal entries, reconciliations and adjustments before submission — implementing a personal QA process to ensure zero material errors. - Maintain the general ledger across multiple entities in Xero, ensuring accuracy, consistency and proper allocation. - Oversee intercompany accounting and ensure intercompany balances reconcile across entities each period. - AP / AR & Banking - Oversee accounts payable - vendor invoice processing, payment runs and supplier reconciliations. - Oversee accounts receivable - ensuring AR is accurately recorded, aged debtors are monitored, and collections are followed up in a timely manner. - Manage bank reconciliations across all entity bank accounts on a monthly basis. - Ensure cash disbursements are properly authorised and recorded. - Tax & Statutory Reporting - Manage tax filing obligations across relevant entities — including GST/VAT, corporate tax and withholding tax as applicable. - Support the preparation of statutory accounts and coordinate with external auditors during annual audits. - Ensure compliance with local accounting standards and regulatory requirements across all jurisdictions. - Financial Controls & Process - Design, implement and maintain financial controls to safeguard company assets and ensure data integrity. - Proactively identify and flag control gaps or process risks - recommending and implementing improvements. - Support Finance Transformation on process documentation, SOP development and system improvements. - Team Leadership - Directly manage and develop three Finance Accountants covering UK, MY, PH, ANZ, UAE, SG and US entities. - Set clear task allocation, priorities and expectations across the team - particularly during close cycles. - Build a culture of accountability, accuracy and continuous improvement within the FC&O team. - Be the team's primary point of contact and source of guidance - resolving queries directly and escalating to the VP Finance only where genuinely required. - Support onboarding of new team members as the organisation grows. - Stakeholder & Cross-functional Collaboration - Provide clean, accurate financial data to the FP&A team to support monthly reporting and forecasting. - Coordinate handovers of processes to Revenue Management and Finance Transformation as the org structure evolves. - Liaise with external auditors, tax agents and regulatory bodies as required. - Assist with due diligence and financial integration activities related to acquisitions. Qualifications - Bachelor's degree in Finance, Accounting, or a related field; professional qualification (ACCA, CPA, or equivalent) preferred. - 7-10 years of progressive experience in finance operations or accounting, with at least 2–3 years in a team management role. - Proven experience managing multi-entity accounting across multiple jurisdictions. - Hands-on experience with Xero - including multi-currency, multi-entity setup and reconciliation workflows. - Strong command of accounting principles (IFRS/MFRS), financial controls and compliance requirements. - Track record of owning and improving month-end close processes with a focus on accuracy and timeliness. - Experience working with external auditors and managing statutory reporting obligations. Preferred - Experience in a SaaS, technology or high-growth company environment. - Exposure to post-acquisition financial integration. - Familiarity with payroll accounting across Southeast Asian and ANZ jurisdictions. - Experience working in a lean finance team where ownership and initiative are essential. Benefits - We are an all-remote organisation with ~200+ people spread across the world. - We value Trust, Integrity, Data and Experience in everything we do - from the way we collaborate to the products we create. - We’re focused on transforming the industry while partnering with many of the leading technology platforms in the People & Talent ecosystem. - And we’re growing fast. Having recently been ranked in Deloitte’s Tech Fast 50 for the second year running, we’re looking for brilliant people, fast thinkers and passionate change-drivers to join our expanding team.

• Lead, inspire and develop a high-performing APAC sales organisation • Create energy, momentum and accountability across a distributed team operating across multiple countries, cultures and time zones • Foster a culture of ambition, collaboration, continuous improvement and customer obsession. • Recruit, develop and retain top sales talent as the regional team continues to grow • Build strong alignment between Sales, SDR, Marketing, Product, Customer Success and Revenue Operations teams • Own regional revenue performance and delivery against APAC growth targets • Drive new business growth across SMB, Mid-Market and Enterprise customer segments • Maintain a deep understanding of customer needs, market dynamics and competitive positioning across APAC • Act as the voice of the APAC market, providing insight into customer needs, competitive trends and emerging opportunities • Represent Veremark at industry events, conferences and customer engagements throughout APAC

• Manage centralized MI follow-ups to support timely case progression and prevent verification delays • Action MI requests raised by Scoping and Delivery teams in a prompt, organized, and efficient manner • Liaise directly with candidates or clients via email, phone, and chat to gather missing or incomplete documentation and information • Track, monitor, and resolve active MI cases within defined service level agreements (SLAs) • Ensure clear and responsive communication across all channels, maintaining professionalism and accuracy at every interaction • Provide candidate-facing support and guidance on: Candidate Data Entry (CDE) completion, Technical challenges encountered during the process, Required documentation for background checks, Status updates related to ongoing background verification

• Effectively manage and oversee all T0 to T1 cases assigned for comprehensive client support. • Handle client inquiries with a 2hr FRT and expedite requests with a high level of service. • Proactively manage candidate start dates to guarantee timely onboarding. • Host regular calls with clients to review the status of open checks and address any concerns or questions. • Conduct monthly audits on a minimum of 2% of cases to identify process errors, documenting findings in reports for the Head of Service Delivery. • Provide insights and support to the Account Management team for all Quarterly Business Reviews (QBR) or reporting associated with T0 and T1 accounts. • Meet proactivity based KPIs on a monthly basis whilst maintaining NPS levels

• Support monthly management reporting and budget vs actual analysis across departments and entities • Prepare expenditure tracking reports and departmental spend analysis for department heads • Assist in the preparation and maintenance of reporting packs, dashboards, and supporting schedules • Support data consolidation and reconciliation across multiple entities and systems • Assist with financial modelling, variance analysis, and ad hoc reporting as required • Contribute to the quarterly Rule of 40 scorecard — providing the underlying data and analysis for both Organic and Consolidated entities • Develop and maintain Power BI reports and data models to improve reporting visibility and efficiency • Support the enhancement of finance reporting infrastructure, dashboards, and analytical tools • Support data validation, reconciliation, and reporting accuracy across finance systems and operational datasets • Document and standardise finance processes, reporting methodologies, and data governance practices • Collaborate with stakeholders to drive reporting automation, workflow efficiency, and better system utilisation • Assist with manual invoicing for clients and entities not supported under the automated invoicing workflow • Coordinate with internal stakeholders to ensure timely and accurate manual invoicing • Maintain records of customised pricing structures, billing arrangements, and client-specific invoicing requirements • Support process improvement to reduce the volume of manual billing over time • Support group treasury operations including cash monitoring, liquidity tracking, funding coordination, and banking administration across multiple entities • Monitor overseas cash balances and support fund transfers to ensure sufficient liquidity for operational and acquisition-related payments • Manage banking platform administration across Airwallex, HSBC, Citibank, and other banking portals • Maintain bank user access records and coordinate banking documentation and KYC requirements • Prepare weekly cash balance reports and treasury reporting schedules • Support payment operations and identify opportunities to improve treasury processes and reduce manual effort • Liaise with Sales, Operations, HR, Customer Success, and other departments on financial data and reporting requirements • Support ad hoc financial analysis and strategic finance projects as required • Assist with operational and finance-related initiatives arising from business expansion and acquisitions

• Support the design, implementation, and administration of compensation and benefits programs across the EMEA and APAC regions • Partner closely with the Finance, Payroll, and external vendors to ensure programs are competitive, compliant, and executed consistently • Blend program support with hands-on regional delivery requiring strong analytical capability and market expertise • Support the development, enhancement, and rollout of compensation philosophy, and benefits harmonization programs • Proactively conduct market research and contribute analytical insights • Recommend enhancements based on emerging global and regional trends • Support global compensation team in administrating compensation and recognition programs • Prepare reports, analytics, dashboards, and presentations • Ensure compensation programs comply with local employment laws and internal standards