• Support day-to-day billing execution across our subscription and hybrid software/hardware offerings • Review new and renewal customer contracts for billing accuracy, completeness, and compliance with internal bookings policy and billing requirements • Partner with Sales Operations to ensure accurate order entry, contract setup, amendments, and renewals in NetSuite • Validate pricing, term lengths, billing schedules, product configurations, and renewal terms prior to invoicing • Identify and resolve discrepancies or missing information prior to order processing • Process customer renewals, including term extensions, upsells, downsells, and churn in the billing system • Support generation and delivery of renewal invoices and related billing documentation • Assist with churn processing and ensure billing and system records are updated accurately and timely • Support billing-related month-end activities, including invoice review and reconciliations as assigned • Serve as a point of contact for customer billing and renewal inquiries via shared inboxes or ticketing tools • Investigate and resolve billing questions related to invoices, renewals, credits, proration, and contract terms • Partner with internal teams to resolve complex billing issues efficiently and professionally • Ensure a high-quality customer experience through clear communication and timely follow-up • Maintain high data integrity across billing and contract systems • Follow documented billing and renewal processes and identify opportunities for process improvement • Assist with documentation of standard operating procedures as processes evolve • Support audits, reporting requests, and ad-hoc billing projects as needed

• Measure success through strong quality outcomes, reduced risk, and the organisation’s ability to scale without compromising trust or accuracy. • Own the quality strategy and governance for your area, setting direction, success measures. • Provide strong leadership, ensuring clear ownership, strong performance, and effective collaboration within the team. • Work closely with senior stakeholders to translate quality needs into clear decisions and improvements, aligning standards, tooling, and ways of working so quality remains a core enabler of both customer satisfaction and product excellence. • Build and evolve quality operations that supports accurate, reliable, and scalable identity verification. • Guide quality strategy and governance across products and operations by providing data-driven insight and recommendations. • Translate quality needs into clear priorities, decisions, and requirements. • Work closely with Product, Go To Market, Operations, and other stakeholders to manage quality impact and risk. • Use data and quality insights to identify trends, reduce risk, and drive continuous improvement. • Ensure processes and tooling keep pace with growing complexity and scale. • Communicate clearly with senior stakeholders and partners, managing expectations and aligning on priorities. • Lead and support a quality operations team to deliver strong outcomes and sustainable performance.

• Oversee day-to-day administrative processes and make sure nothing slips through the cracks • Manage contracts — creating, extending, collecting signatures, and archiving • Handle invoices: issuing, verifying, collecting, and scheduling payments • Support monthly financial closing by ensuring invoices, data, and receipts are complete • Prepare and manage contracts for new hires and contractors • Book hotels, trains, and flights for the team

• Develop new business and manage existing accounts • Discover opportunities to make clients safer, more productive and more sustainable • Lead teams of experienced consultants and subject matter experts • Work directly with clients identifying pain points and developing effective solutions • Develop work plans, mobilise the team to deliver effectively • Manage project delivery to ensure intended benefits