• Measure success through strong quality outcomes, reduced risk, and the organisation’s ability to scale without compromising trust or accuracy. • Own the quality strategy and governance for your area, setting direction, success measures. • Provide strong leadership, ensuring clear ownership, strong performance, and effective collaboration within the team. • Work closely with senior stakeholders to translate quality needs into clear decisions and improvements, aligning standards, tooling, and ways of working so quality remains a core enabler of both customer satisfaction and product excellence. • Build and evolve quality operations that supports accurate, reliable, and scalable identity verification. • Guide quality strategy and governance across products and operations by providing data-driven insight and recommendations. • Translate quality needs into clear priorities, decisions, and requirements. • Work closely with Product, Go To Market, Operations, and other stakeholders to manage quality impact and risk. • Use data and quality insights to identify trends, reduce risk, and drive continuous improvement. • Ensure processes and tooling keep pace with growing complexity and scale. • Communicate clearly with senior stakeholders and partners, managing expectations and aligning on priorities. • Lead and support a quality operations team to deliver strong outcomes and sustainable performance.

• Oversee day-to-day administrative processes and make sure nothing slips through the cracks • Manage contracts — creating, extending, collecting signatures, and archiving • Handle invoices: issuing, verifying, collecting, and scheduling payments • Support monthly financial closing by ensuring invoices, data, and receipts are complete • Prepare and manage contracts for new hires and contractors • Book hotels, trains, and flights for the team

• Develop new business and manage existing accounts • Discover opportunities to make clients safer, more productive and more sustainable • Lead teams of experienced consultants and subject matter experts • Work directly with clients identifying pain points and developing effective solutions • Develop work plans, mobilise the team to deliver effectively • Manage project delivery to ensure intended benefits

• Manages employees by supporting, coaching, training, assisting with time management and performing evaluations; should conduct regular meetings with all direct reports. • Serves as a subject matter expert on out-of-network reimbursement trends, data analytics, and arbitration performance. • Oversees and performs advanced data analysis using tools such as SQL, Tableau, and Power BI to identify payment trends, performance gaps, and process improvement opportunities. • Designs and develops automated reports, dashboards, and data visualizations that translate complex data into actionable business insights. • Partners with business intelligence, payor analytics, and operational teams to define metrics, design analytical frameworks, and optimize arbitration strategies. • Develops and maintains standard operating procedures (SOPs), process documentation, and training materials related to analytical and operational workflows. • Leads the creation and continuous improvement of data models, automation tools, and performance tracking mechanisms to support KPIs and measure business outcomes. • Supports strategic initiatives by providing analytical insights and operational recommendations to senior leadership.