• Develop new business and manage existing accounts • Discover opportunities to make clients safer, more productive and more sustainable • Lead teams of experienced consultants and subject matter experts • Work directly with clients identifying pain points and developing effective solutions • Develop work plans, mobilise the team to deliver effectively • Manage project delivery to ensure intended benefits

• Manages employees by supporting, coaching, training, assisting with time management and performing evaluations; should conduct regular meetings with all direct reports. • Serves as a subject matter expert on out-of-network reimbursement trends, data analytics, and arbitration performance. • Oversees and performs advanced data analysis using tools such as SQL, Tableau, and Power BI to identify payment trends, performance gaps, and process improvement opportunities. • Designs and develops automated reports, dashboards, and data visualizations that translate complex data into actionable business insights. • Partners with business intelligence, payor analytics, and operational teams to define metrics, design analytical frameworks, and optimize arbitration strategies. • Develops and maintains standard operating procedures (SOPs), process documentation, and training materials related to analytical and operational workflows. • Leads the creation and continuous improvement of data models, automation tools, and performance tracking mechanisms to support KPIs and measure business outcomes. • Supports strategic initiatives by providing analytical insights and operational recommendations to senior leadership.

• Perform verification of loan documents as per standard Operating Guidelines Mortgage-Home Loan conventional and Islamic. • Verify all disbursal documents provided by Sales team (KYC, application form, Offer letter, loan agreement, property docs, insurance policies and undertakings) and ensure documentation is in line with Credit approval and SOP guidelines. • Prepare documentation check list for all credit documents required as per offer letter and record observations / discrepancies in check list and raise exceptions. • Execute loan disbursals and ensure loan fields are updated as per documents provided in system. • Ensure financial transactions are posted without error and forwarded to Checker for authorization. • Handling loan servicing requests (loan settlement, postponement, rescheduling, Due date Change, Insurance switch, loan amendments & Issuance of release letters post loan settlement) review of customer docs and approvals and transaction execution in system. • Ensure ADM’s are adhered to for transaction processing. • To ensure appropriate controls are in place and maker checker process is followed for documentation check and transaction execution. • Ensure that quality is maintained in documentation review and transaction execution. • Perform verification of loan documents as per SME standard Operating Guidelines. • Ensure accuracy of financial transactions and forwarded the cases to Checker for authorization. • Perform verification of loan documents as per car loan standard Operating guidelines. • Execute lien / releases in system as per loan document / customer request. • Ensure that quality and accuracy while documentation review and transaction execution. • Ensure MIS tracker are updated in timely manner and circulated to key business stake holders. • Perform GL reconciliations within agreed timelines and ensure NIL exceptions, circulate the reports to all stake holders.

• The Billing & Operations Specialist serves as the financial and operational center for CYB Human Resources. • This role safeguards the accuracy of all billing, invoicing, and financial data. • Ensures the cleanliness and integrity of our CRM and tech systems. • Maintains the "Rhythm of the Business" by proactively managing communication, compliance documentation, and operational cadence. • The Specialist is responsible for maintaining critical financial processes, managing up to leadership, enforcing internal controls, and ensuring CYB’s operational engine runs smoothly.