Raptor Technologies

• Travel 100% of the time to customer locations across assigned regions (air and/or road travel required). • Install indoor Bluetooth beacons using 3M adhesive and follow precise placement specifications to ensure optimal performance. • Use an iPad or mobile device to plan installation layouts, register beacons and gateways, and complete digital workflows/documentation. • Install outdoor beacons and related hardware, including mounting equipment in varying environmental conditions. • Safely work on ladders and handle installation tools, ensuring compliance with safety procedures and site requirements. • Troubleshoot basic hardware issues and verify beacon and gateway functionality after installation. • Communicate effectively with customers, onsite contacts, and internal teams regarding project progress and any issues encountered. • Test, validate, and verify installed hardware, software, and system functionality to ensure optimal performance, reliability, and compliance with installation standards before project completion.

• Reporting to the Manager, Contract Administration, the Contract Administrator will drive the contract management process from negotiation to execution and serve as the first responder in the Contract Administration department. • This person will also register Raptor with various state and local agencies, manage the application and renewal process for the various joint purchasing associations/cooperatives of which Raptor is a member, and own the process of cataloging Raptor’s contracts. • The Contracts Administrator will work closely with sales, finance/accounting, and Raptor’s customers. • Development and maintenance of the standard templates for customer agreements, privacy policies, end-user license agreements, and mutual non-disclosure agreements. • Implement best practices and processes for the execution and management of all contracts across the company, to include customer, vendor, partner, and reseller contracts as well as non-disclosure agreements; includes the cataloging and storing contracts as well as the use of software for contract execution and management. • Work with sales and finance to facilitate the execution and negotiation of end customer contracts in a high transaction volume environment. • Manage the execution of customer required vendor forms and other legal documents required by customers. • Work with sales to register Raptor with the various state and local agencies in which it conducts business. • Own the process to apply to, renew, and update Raptor’s contracts with various joint purchasing associations/cooperatives such as GSA, Buyboard, and TIPS. • Other relevant tasks as needed or assigned.

• Process bi-weekly U.S. hourly payroll using ADP Workforce Now (WFN), ensuring accuracy, timeliness, and compliance with company policies and applicable regulations. • Serve as backup processor for semi-monthly U.S. salaried payroll and UK payroll operations. • Administer child support orders, garnishments, tax levies, and other payroll deductions. • Respond to payroll-related inquiries from employees and management. • Coordinate and process verifications of employment with third-party providers. • Assist with payroll audits, reconciliations, and year-end activities as needed. • Manage the full contractor lifecycle, including HRIS recordkeeping, status changes, renewals, and terminations in ADP WFN for record keeping purposes. • Process contractor payments twice monthly through Deel. • Serve as primary system administrator for Deel, including user administration, reporting, data integrity, and process optimization. • Ensure contractor records remain accurate and compliant with company policies and applicable regulations. • Assist with the administration of employee benefit programs including medical, dental, vision, life insurance, disability, and other voluntary benefits. • Serve as primary owner and administrator of the Benefits Portal within ADP Workforce Now. • Configure and manage the annual Open Enrollment process in ADP Workforce Now. • Coordinate Evidence of Insurability (EOI) processes for employees electing supplemental life insurance coverage. • Manage domestic partner affidavit documentation and eligibility verification. • Research and resolve enrollment discrepancies between ADP Workforce Now and benefit carriers/vendors. • Troubleshoot and maintain benefit vendor file feeds and integrations. • Conduct benefits non-discrimination testing and support annual compliance requirements. • Assist employees with benefits questions and enrollment issues. • Prepare and distribute annual ACA reporting, including Forms 1095-C and 1094-C. • Understand state-mandated leave programs, ensure accurate tracking and work with the appropriate HRBP for related employee communications. • Manage medical support order verification requests. • Respond to unemployment insurance claims and employment verification requests. • Maintain compliance with federal, state, and local payroll and benefits regulations. • Maintain data integrity across payroll, benefits, and contractor management systems. • Support system implementations, enhancements, testing, and troubleshooting activities. • Generate recurring and ad hoc reports for Payroll, HR, Benefits, and Finance stakeholders. • Serve as backup system administrator for ADP Workforce Now (WFN) and for UK payroll system (iHCMs) and international payroll system (Deel). • Identify opportunities to improve payroll, benefits, and HR administrative processes through automation and system enhancements. • Support special projects as assigned, including SharePoint administration and maintenance of employee-facing payroll, benefits, and HR resource content. • Develop and maintain process documentation, training materials, and standard operating procedures. • Participate in cross-functional initiatives supporting Payroll, HR, Finance, and Operations.

• Develop and execute a comprehensive regional sales plan. • Meet or exceed quarterly and yearly revenue targets. • Continually build and grow a robust sales pipeline via relentless prospecting. • Initiate and develop relationships with multiple key decision makers. • Organize and conduct sales presentations, site visits and product demonstrations both in person and via web. • Travel as needed to meet/exceed goals. • Provide forecast regularly and accurately. • Provide visibility by collaborating and communicating with Raptor team and maintaining updated CRM records.

• Own and evolve the EventSafe product strategy, roadmap, and vision aligned with Raptor’s revenue goals and K–12 market needs • Define short-, mid-, and long-term roadmap horizons, communicating priorities clearly to engineering, sales, marketing, and executive leadership • Identify and evaluate new product opportunities in school events management, including ticket sales, access control, capacity management, and mobile attendee experiences • Identify and evaluate cross-product opportunities to leverage other Raptor K–12 school safety products within the EventSafe platform • Leverage AI-assisted product development lifecycle (AI-PDLC) practices throughout discovery, planning, and delivery — using AI tooling to accelerate research, requirement development, prioritization, and decision-making • Work directly with K–12 school administrators, athletic directors, activities coordinators, and other end users to deeply understand their needs for managing school events — from athletic competitions to performances to fundraisers • Conduct competitive analysis and market research across events management, ticketing platforms (both K–12-specific and general-purpose), and mobile event apps • Partner with Product Marketing to understand market direction, competitive forces, and go-to-market strategy • Leverage customers and prospects as active feedback partners on priorities, requirements, and product design • Collaborate with a significantly scaled engineering team based in India; actively participate in team rituals and planning sessions • Embrace modern AI-assisted product development lifecycle (AI-PDLC) practices with your team to drive project planning, backlog refinement, and requirement definition in partnership with the engineering team • Work in a hybrid model where you carry both strategic PM responsibilities and where you partner closely with engineering tech leads and the design team on project refinement, backlog prioritization, and project delivery • Travel periodically to India to build relationships with the engineering team, align on roadmap priorities, and accelerate delivery velocity • Develop and deliver realistic delivery timelines coordinated with product management, engineering, design, and stakeholder teams • Manage the EventSafe product lifecycle from discovery through release, go-to-market, and post-launch optimization • Define and track success metrics for adoption, engagement, and revenue generation • Partner with Sales on training, positioning, and deal support for EventSafe opportunities both virtually and at in-person meetings or key clients • Work with customer success and professional services teams to ensure smooth implementations and strong customer experiences • Evaluate product usage data and analytics to continuously inform decision-making • Maintain high-frequency communication across technology, engineering, support, implementations, sales, and marketing • Present product plans, roadmaps, competitive analysis, and go-to-market strategies to executive leadership • Serve as a strong product voice in go-to-market activities — supporting client-facing sales presentations, training and enabling Solution Engineers, and actively participating in pipeline and deal advancement alongside the sales team

• Lead, coach, and develop a global team of Collections Specialists, serving as the primary driver of team performance and culture. • Set the standard—model the behaviors, work quality, and customer approach you expect from the team. • Establish clear performance expectations and hold team members accountable for collection goals and service standards. • Conduct regular 1:1s, coaching sessions, performance reviews, and development planning. • Foster a culture of ownership, professionalism, and continuous improvement. • Oversee collection efforts across past-due customer accounts, stepping in directly on escalated or high-complexity situations. • Review aging reports and collection metrics to identify risks and opportunities; guide the team’s prioritization accordingly. • Personally manage the most complex or sensitive customer escalations when needed. • Support and, where necessary, lead payment plan negotiations and account resolution strategies. • Oversee customer overpayment and credit balance resolution activities. • Oversee month-end close support activities related to AR, ensuring accuracy, timeliness, and compliance with internal control requirements. • Lead audit support activities, providing documentation, explanations, and remediation support as needed. • Ensure consistent application of policies, procedures, and documentation standards across the AR function. • Identify trends and root causes that contribute to delayed customer payments. • Partner with Billing, Sales, Customer Success, Order Management, and Finance teams to resolve recurring issues affecting collections and improve cash forecasting accuracy. • Recommend and implement process improvements that reduce payment delays and improve customer outcomes. • Develop reporting and dashboards to measure team effectiveness and collection performance. • Create and maintain scalable collection procedures and best practices. • Act as a key partner to internal teams in resolving customer payment obstacles. • Provide feedback on customer behaviors, billing challenges, and operational issues impacting collections. • Escalate systemic issues and drive solutions that improve overall collection results.

• Account management: monitors overall client success and builds strong client relationships • Provides ongoing service and support while managing the customers’ expectations and implementing action plans where needed; takes ownership of customer issues and partners with the appropriate teams to drive progress through to resolution • Helps develop best practices to mitigate future issues • Educates client based on solutions available to them that align with their current and future safety goals and priorities • Engages in mitigative outreach and support once a risk is identified • Maintains in-depth knowledge of our products and stays up to date with ongoing product releases, becoming a subject matter expert • Promotes client retention by driving adoption of products • Other relevant projects as needed

• Plans, prepares, and delivers curriculum and instructional materials that facilitate active learning in both a virtual and classroom setting • Provides training content, agenda, and schedules to achieve district objectives • Determines overall effectiveness of programs and training by listening to feedback and making improvements as necessary • Conducting sound/microphone checks ahead of onsite trainings • Maintains technical knowledge by working closely with Implementation Engineers • Ability to travel extensively (90% +)

Title: Manager, Sales Development Location: Houston, Texas, United States Remote Job Description: About Us! Raptor was founded in 2002 with the mission to protect every child, every school, every day. Today, Raptor is a school safety partner for 60,000 schools in 55 countries, providing SaaS and mobile technology as well as comprehensive training and consultation solutions across the entire school safety life cycle, ranging from crisis prevention and preparation to emergency response and recovery. Raptor’s globally integrated product portfolio supports a school’s foundation of safety and wellbeing, including Emergency Management, Campus Movement, Student Wellbeing and Safety Training and Compliance. About the Role The US Sales Development Manager is responsible for sales development through research, prospecting, outbound lead generation, and inbound lead follow-up. The goal is to qualify sales prospects and get a meeting booked with a Sales Rep who will progress them through the sales funnel starting with a discovery call and then a product demonstration. The US Sales Development Manager will have established the trust of the team and has a passion for leading and mentoring. The US Sales Development Manager stays positive in challenging situations, keeps others motivated and serves as an advisor or subject matter expert to other members of the team. Responsibilities - Serve as the SDR team’s escalation point as needed and/or when a tie-breaking decision is needed  - Collaborate with the Sales Development leadership team on process and procedure creation and improvement  - Lead routine team meetings to ensure clear communication and coordination - Lead a work review process to ensure effectiveness and quality  - Hold regular one on one and performance management conversations with Inbound SDR team members - Ensure team is properly trained and developing skills necessary for meeting future goals and becoming prepared for future growth in the Company  - Provide mentorship and feedback to team that champions exceptional prospect experience  - Help translate high-level department goals into team and individual goals for staff; report on progress in the form of team performance metrics . - Maintain a world-class culture of responsibility and accountability, including effective coaching, recognition, and upholding performance standards  - Participate in the hiring process by conducting interviews and making recommendations for employment   - Other daily execution as needed, ensuring cross-dept collaboration & communication  Qualifications - Pattern of success in an SDR position, ideally in K12 SaaS - Demonstrated ability to effectively communicate, mentor, and influence in a peer group - Pragmatic with above-average problem-solving and creative solutioning abilities  - Strong business acumen  - Excellent mentoring, coaching and leadership skills (formally or informally)  - External candidates must have SDR leadership experience  What's in it for you? - You join the gold standard in school safety software. - You will join a company where innovation and customer collaboration are part of what drives new product development to help keep kids safe. - You will work with diverse teams made up of some of the best minds in the industry. - You will get exposure to strong mentorship and leadership that have supported a long history of career advancement opportunities for our employees. - You will have access to a robust benefits package that includes: - Remote-first philosophy - Flexible paid time off - Paid parental leave 11 Paid holidays per year Workplace flexibility Affordable health coverage (medical, dental, vision), paid 100% for employee only medical 401(k) employer contribution to help you plan for the future Company paid life insurance, STD, and LTD Pet insurance - Due to the high volume of applications we receive, we are unable to personally respond to every applicant or provide individual feedback. Candidates selected to move forward will be contacted directly by our team. We appreciate your interest in Raptor Technologies. reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis. Raptor Technologies is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, compensation, training, promotion, transfer, leaves of absence, and termination.

• Meets with customers following the sale to demonstrate features and functions of the software. • Completes system configuration tasks as assigned by manager. • Manages routine implementations with small-market customers. • Demonstrates well-rounded knowledge of Raptor products. • Adheres to departmental process and procedure and maintains systems of record. • Configure and customize software modules, including Visitor Management, Kiosk, Premium Volunteer, Drill Manager, Raptor Alert, Accountability, StudentSafe and SchoolPass according to client requirements. • Send recap emails to provide clients with summaries of the call, additional resources and relevant information. • Maintain accurate and up-to-date records in Salesforce, ensuring proper data entry and Chatter management and document uploads. • Conduct product configuration sessions via Teams for clients, ensuring they fully understand the features and functionality of the software modules. • Handle auxiliary tasks such as (but not limited to) CRG Maps, Imports, GeoFencing, and Drill Backdating as assigned. • Project Manage clients ensuring they are fully implemented on Visitor Management, Kiosk, and Premium Volunteer. • Other relevant tasks, as needed