• Create, refine, and maintain the User Stories/Requirements for a project, map the user stories to features, develop epics and features, define the acceptance criteria, and partner with the Product Owner for user story traceability and refinement • Maintain, manage, and refine a prioritized backlog in partnership with the Product Owner • Adhere to Agile principles and philosophies (Scrum or Kanban, as applicable) in fulfillment of the role. • Mentor and guide other team members on Agile best practices and analysis techniques & tools. • Foundational understanding of API technologies and data flows to translate technical jargon between the Product Owner, QA analysts, developers and the stakeholders of the business so that all partners are working towards a common goal. • Utilizes advanced critical/analytical thinking skills to identify process gaps and potential project risks, then uses problem solving skills to brainstorm solutions with the team. • Document business processes, functional specifications, non-functional specifications, and technical specifications. • Perform detailed data mapping and data modeling, as well as create network topology diagrams, and process flow diagrams. • Ensure compliance with all the audit requirements of the company. • Leads research and analysis to identify trends, patterns, and insights that support the product owner and stakeholders in the decision-making process.. • Create complex SQL queries and help map the data elements as needed, collaborate with multiple stakeholders to elicit requirements and lead story estimation for data or application development projects. • Develop expertise in systems’ gap and impact analysis to eliminate product inefficiencies. • Remain up-to-date on current technology trends, software development life cycle methodologies and best practices. • Lead department initiatives with limited supervision. • Provide mentoring and training to junior team members. • Perform other duties as assigned.

• Configure, publish, and maintain proctored exams, ensuring accuracy and adherence to security protocols. • Manage exam lifecycles, including versioning, refresh cycles, and form retirement, while maintaining detailed documentation and audit trails. • Produce and validate operational and performance reports, handling sensitive data with discretion. • Review and process proctoring incidents, support escalations, and ensure exam integrity through standardized protocols. • Support technical administration of exam delivery systems, proctoring platforms, and LMS integrations, including API-based workflows and access controls. • Provide tiered technical support, troubleshoot issues, and communicate solutions to both technical and non-technical stakeholders. • Contribute to exam content development, psychometric analysis, and AI-assisted exam innovation under established governance.

• Responsible for design layout, field checking, material equipment submittals, installation requirements, and close out procedures. • Assists and trains less experienced designers, serving as a leader and mentor in the Design Department. • Interprets instructions and directives from supervisor accurately. • Communicates effectively with co-workers, supervisors, contractors, Architects, Engineers, and AHJs. • Organizes, plans, and prioritizes multiple projects to meet deadlines. • Works effectively in a fast-paced, deadline-driven environment with high concentration and attention to detail. • Reviews project documents and information to determine scope. • Requests information from sales manager, project manager, contractor, or owner as needed. • Reviews architectural drawings, mechanical plans, site plans, and conducts site surveys. • Coordinates integrated systems with other mechanical systems. • Ensures compliance with fire and building codes, NFPA standards, and insurance requirements. • Checks layout against estimate or design information sheet. • Prepares equipment and material submittals. • Submits designs for review, approval, and permitting. • Responds to requests for additional information and revisions. • Updates design based on job site changes and code requirements. • Manages change orders to customer's satisfaction. • Submits material lists and requisitions devices. • Provides updates to purchasing based on installation schedule or change orders. • Collaborates with Design Manager and Field Superintendent throughout the project. • Conducts site visits to survey layout, review work progress, and assess design changes. • Prepares as-built drawings, operation and maintenance manuals, and other closeout documents upon project completion.

• Support and maintain the company’s Healthcare Services clinical systems. • Train the company’s staff on applications. • Maintain up to date hardware standards that pertain to the applications. • Keep software updated to meet organizational needs. • Install new software releases, system upgrades, patches, and resolution of software related problems. • Provide guidance in the development of technical performance for systems such as RIS and PACS. • Collaborate with other members of Informatics on installation of computing and network hardware. • Design and implement workflow strategies, operation standards, policies, and procedures.