- Lead a team that will apply advanced consulting and planning or extensive technical expertise in resolving high-visibility client initiatives. - Gather, compile, and analyst source data to provide information for data driven decisions by utilizing ServiceNow and SharePoint. - Work with program leadership to develop metrics, analysis and have daily interactions with multiple client stakeholders. - Guide junior team members and ensure projects stay on task and schedule. - Create the tools necessary to inform the client and make recommendations for improvement to program leadership. - Impact the client organization by contributing to program strategy and helping to improve delivery and measure program impact. Join us and help improve the Enterprise Monitoring and Event Management of the VA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Product & Platform Compliance Sr. Program Manager, you'll independently own and drive strategic compliance programs that keep Discord audit-ready and compliant across evolving regulatory regimes. - Own Discord's legal safety data and metrics programs, building scalable measurement frameworks that enable global transparency reporting across multiple jurisdictions - Lead annual compliance audit programs and scale audit capabilities across regulatory frameworks, contributing to our GRC (Governance, Risk, Compliance) library and control infrastructure - Develop and optimize compliance infrastructure, processes, and frameworks that support the Regulatory Compliance team's operations as Discord's footprint grows - Independently drive large-scale regulatory implementation projects (6-9+ months), defining scope, proposing solutions, and navigating cross-functional dependencies - Serve as primary compliance partner for key stakeholder groups, owning relationships with Legal, Engineering, Product, Policy, and Trust & Safety leadership on strategic compliance initiatives - Provide technical expertise and mentorship to compliance team members and cross-functional partners on program management, audit practices, metrics development, and regulatory strategy Qualifications - 7-8 years of compliance, regulatory, or program management experience, preferably in technology or other highly regulated industries - Demonstrated ability to independently lead and execute large, complex programs (6+ months) with multiple stakeholders from design through successful implementation - Deep expertise in compliance frameworks, audit methodologies, risk assessment practices, and regulatory program management - Proven track record of building scalable systems and processes that accommodate growth and changing requirements - Strong strategic thinking skills with ability to navigate ambiguous problems where scope and solutions must be defined from scratch - Advanced stakeholder management and influence skills, with ability to build trusted relationships and drive alignment across multiple departments and levels - Exceptional communication skills with demonstrated ability to articulate complex compliance topics to diverse audiences including executive leadership - Technical resource for others on compliance program management; sought out for expertise and guidance Requirements - Subject matter expertise in platform regulations (DSA, UK OSA, GDPR) or content moderation compliance frameworks - Experience developing and managing data metrics programs, with demonstrated ability to build scalable measurement frameworks - Experience leading audit programs and serving as primary interface with external auditors or regulators - Background designing and implementing compliance management systems or GRC (Governance, Risk, Compliance) frameworks - Track record of successfully navigating high-ambiguity, rapidly changing regulatory environments in technology platforms - Experience managing and directing outside counsel or external resources supporting compliance work - Demonstrated expertise in building and scaling operational functions from ground up - History of mentoring junior team members or providing technical guidance across teams Benefits - The US base salary range for this full-time position is $180,000 to $202,500 + equity + benefits. - Our salary ranges are determined by role and level. - Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training.

• Oversee all aspects of program execution, including planning, scheduling, resource management, and reporting. • Develop and maintain project plans, ensuring milestones are met on schedule and within budget. • Provide leadership to project teams, ensuring performance aligns with contractual obligations and organizational goals. • Manage stakeholder relationships with customer leadership and other key government personnel. • Ensure compliance with DoD policies, security protocols, and customer operational requirements. • Conduct risk assessments, implement mitigation strategies, and track program performance metrics. • Facilitate meetings, briefings, and status updates for both internal and external stakeholders.

• Program execution: oversee the full lifecycle of large-scale survey research, data, and analytics programs, translating multi-layered client roadmaps into detailed project plans, timelines, and budgets. • Process optimization: design and implement standardized workflows and tools (e.g., Asana, Jira, GitHub, G-Suite) to track project performance, mitigate risks, and maintain high standards of delivery. • Cross-functional collaboration: act as the primary bridge between data science, polling, and analytics teams to remove roadblocks and ensure the rapid, smooth execution of programmatic initiatives. • Client management: serve as a key point of contact for client-stakeholders, managing internal and external project communications, aligning tasks with shifting priorities, and ensuring clear status reporting. • Team leadership: lead, mentor, and resource a team of project managers, ensuring they have the support needed to drive operational excellence across the organization. • Meeting facilitation: lead internal stand-ups and client check-ins, ensuring all meetings have clear agendas, documented action items, and accountability for next steps. • Resource management & capacity planning: monitor team bandwidth and project allocation across the division, forecasting future resource needs to prevent bottlenecks and ensure equitable workload distribution. • Strategic Operations: partner with Insights leadership to translate high-level business goals into operational realities, identifying opportunities to scale processes and improve profit margins or delivery speed.