• Provides advanced expertise in multiple technologies • Develops or leads highly sophisticated architectures • Works with IT and business leadership in the development of key organizational strategies • Provides vision and pragmatic expertise to the planning process • Directs changes to the I/T organization and processes • Identifies and prioritizes opportunities • Ensures the use of industry and enterprise technology standards • Leads architecture design that is scalable to the enterprise • Develops publications and educates value-stream architects • Manages and/or facilitates Review Boards to evaluate project proposals • Partners with business and technology subject-matter experts • Mentors and guides less experienced architects • Communicates "big picture" to Business and IT stakeholders at all levels

• Providing Level 2 and Level 3 IT support • Handling onboarding and offboarding • User management for different systems • Supporting business systems and sites • Assisting with escalated IT issues • Managing Internal IT tools and infrastructure

• Familiar with and act as an advocate for their supported venue operations and be accountable for all IT services provided for Venues in their area of responsibility • Manage support relationships with internal teams and 3rd parties providing products that use LN infrastructure • Work with LN leadership to develop and implement infrastructure standards, policies and procedures that will ensure a world class environment for fans and artists • Maintain a frequent on-site presence at supported venues to foster productive relationships with venue management • Manage IT infrastructure requirements and onboarding for new venue construction and acquisitions • Provide “hands-on” event support as needed for Venues in their area of responsibility • Review IT riders and ensure those requirements are met for all tours coming to Venues in their area of responsibility • Establish, maintain and enforce inventory management of all IT Hardware in the manager’s area of responsibility • Participate and help lead cross-functional / cross-organizational team projects • Troubleshoot network/application issues through all layers of the OSI model, across multiple technologies

• Proactively monitor systems and devices for issues before they impact employees. • Act as the first point of contact for IT support requests via ticketing system or chat. • Troubleshoot and resolve Tier 1 and Tier 2 issues for macOS and Windows devices. • Perform account setup, password resets, MFA troubleshooting, and license assignment in Microsoft 365. • Assist with onboarding and offboarding processes, including account creation, device setup, and permissions. • Use Intune and Addigy to enroll devices, verify compliance, and initiate wipes when necessary. • Maintain the device inventory and ensure equipment is properly labeled and tracked. • Coordinate with employees to ensure devices meet compliance standards (encryption, OS updates, antivirus). • Document common support issues and suggest improvements to make everyday IT processes more efficient. • Collaborate with senior IT staff to resolve complex or escalated issues. • Contribute to IT projects and process improvements as part of ongoing team initiatives.