• Perform application installations, upgrades, and configuration across Customer test and production environments. • Execute deployment activities using Azure DevOps release pipelines. • Follow change management processes to ensure safe and reliable releases. • Validate deployments and coordinate with the cross-functional teams. • Monitor and manage CI/CD pipelines to ensure successful releases. • Troubleshoot deployment failures and environment-related issues. • Provide L2/L3 technical support for hosted applications and infrastructure. • Participate in on-call rotations for incident response and resolution. • Document known issues, resolutions, and best practices.

• Provide exceptional support to our clients with meaningful and thoughtful communication – via phone (inbound and outbound calls), online support requests, and live chat • Be a problem-solver that seeks to understand the heart of each client’s issue • Utilize multiple internal systems and software to understand client inquiries/issues, research possible solutions, and document all client communication • Continually grow in your understanding of our product offerings to always provide value and expertise in every client interaction

• Provide customers with specialized technical assistance in the installation and support for Chamberlain Group Residential Product lines • Maintain a high level of customer service while processing orders, returns and customer pricing inquiries across multiple product lines • Leverage resources including SAP and CRM to deliver an exceptional customer experience • Verify that orders for parts and service quantities are accurate • Escalate any reported product quality problems and customer complaints • Convert customer inquiries into sales with an emphasis on customer education regarding product features and benefits • Follow-up with customers on product shipments and pricing orders

• Provide L1/L2 support for PAS-X MES across EU manufacturing sites • Act as first point of contact for MES incidents, alarms, and service requests • Perform incident triage, analysis, resolution, or escalation within agreed SLAs • Log, manage, and resolve incidents using Pulse • Coordinate with PAS-X vendor (L3) for product-level or complex issues • Support PAS-X releases, patches, and upgrades • Maintain complete, accurate, and auditable ticket records • Support shop-floor operations including EBR execution, weighing, dispensing, and packaging workflows • Support integration points with SAP and Historian related systems • Operate in compliance with GxP, data integrity, and validation requirements • Act as operational interface between manufacturing sites, IT, QA, and PAS-X vendor