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Scale Your Business while Saving Money By Hiring Overseas Employees
Technical Product Support Engineer
Location
Philippines
Posted
167 days ago
Salary
0
Seniority
Senior
Job Description
Technical Product Support Engineer
Hire Overseas
• Serve as the first technical responder for inbound user issues • Triage problems using runbooks while applying independent technical judgment • Identify whether issues can be resolved directly or require engineering escalation • Communicate clearly and confidently with both technical and non-technical users • Navigate production databases and internal tooling to investigate issues • Use **SQL**, command-line tools, or scripts to validate data and identify root causes • Troubleshoot user-facing blockers without defaulting to escalation • Verify fixes and confirm resolution before closing issues • Translate user pain points into clear, actionable technical bug reports • Communicate directly with engineers in Slack and issue trackers • Provide strong technical context so engineers can move quickly • Follow issues through deployment and confirm user impact post-fix • Support onboarding, credentialing, and access workflows • Perform hands-on tasks such as account resets, permission changes, and configuration fixes • Ensure users can successfully access and operate the platform • Track active issues, dependencies, and follow-ups across systems • Maintain clean internal trackers and task hygiene • Improve troubleshooting documentation and runbooks • Identify recurring issues and recommend process or product improvements
Job Requirements
- 3 to 5+ years** of experience in **technical support, support engineering, software engineering, or data engineering**
- Demonstrated experience working in **startups, agencies, or high-agency environments**
- Strong technical foundation with comfort working inside production systems
- Working knowledge of **SQL**, APIs, logs, or scripting for investigation
- Ability to operate independently and self-serve when solving problems
- Clear written English with the ability to explain technical issues simply
- Strong ownership mindset with urgency and attention to detail
Benefits
- Up to **14 days** of Paid Time Off annually (starting Day 1)
- Observance of **Holidays** per company guidelines
- 100% remote setup** so you can work wherever you’re most productive
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