• Provide exceptional support to our clients with meaningful and thoughtful communication – via phone (inbound and outbound calls), online support requests, and live chat • Be a problem-solver that seeks to understand the heart of each client’s issue • Utilize multiple internal systems and software to understand client inquiries/issues, research possible solutions, and document all client communication • Continually grow in your understanding of our product offerings to always provide value and expertise in every client interaction

• Provide customers with specialized technical assistance in the installation and support for Chamberlain Group Residential Product lines • Maintain a high level of customer service while processing orders, returns and customer pricing inquiries across multiple product lines • Leverage resources including SAP and CRM to deliver an exceptional customer experience • Verify that orders for parts and service quantities are accurate • Escalate any reported product quality problems and customer complaints • Convert customer inquiries into sales with an emphasis on customer education regarding product features and benefits • Follow-up with customers on product shipments and pricing orders

• Provide L1/L2 support for PAS-X MES across EU manufacturing sites • Act as first point of contact for MES incidents, alarms, and service requests • Perform incident triage, analysis, resolution, or escalation within agreed SLAs • Log, manage, and resolve incidents using Pulse • Coordinate with PAS-X vendor (L3) for product-level or complex issues • Support PAS-X releases, patches, and upgrades • Maintain complete, accurate, and auditable ticket records • Support shop-floor operations including EBR execution, weighing, dispensing, and packaging workflows • Support integration points with SAP and Historian related systems • Operate in compliance with GxP, data integrity, and validation requirements • Act as operational interface between manufacturing sites, IT, QA, and PAS-X vendor

• Design, develop, and maintain Salesforce Sales Cloud solutions using: • Custom objects, fields, record types, page layouts, and Lightning Experience • Flows (record-triggered, screen, scheduled), validation rules, approval processes • Apex (classes, triggers, batch, schedulable) and SOQL/SOSL as needed • Lightning Web Components (LWC) for custom UI and extensions • Support end-to-end Sales Cloud processes including Accounts & Contacts, Lead management and conversion, Opportunity lifecycle and forecasting • Proposal and pipeline management • Design, implement, and support bi-directional integration between Salesforce and enterprise systems. • Work with middleware and integration platforms (e.g., MuleSoft, Boomi, Informatica, Azure Integration Services, or equivalent). • Develop and maintain integrations using REST/SOAP APIs, platform events, and asynchronous processing. • Troubleshoot and resolve integration failures, performance issues, and data synchronization problems. • Lead and support data migration, conversion, and synchronization efforts. • Establish and enforce data quality standards, duplicate management, and governance controls. • Manage Salesforce administration activities including: • User provisioning, roles, profiles, permission sets, and sharing rules • Security model design aligned with business and compliance requirements • Monitor system health, performance, storage usage, and limits. • Support and configure Salesforce Einstein and Agentforce capabilities at a foundational level.