• Develop thought-leading insights and advice on AWS, Microsoft Azure/M365, and Google Cloud Platform licensing and commercial negotiations. • Guide clients through major cloud contract events, renewals, cost optimization, and negotiation strategy. • Publish research, deliver presentations, and advise through client interactions. • Analyze trends such as optimizing commercial strategies for multi-cloud environments. • Evaluate client usage patterns to identify cost optimization levers and recommend negotiation strategies. • Develop in-depth analysis of client challenges. • Demonstrate thought leadership across cloud commercial management topics. • Research and predict cloud market trends. • Engage daily with senior-level clients. • Create and deliver presentation materials. • Support Research and Sales. Provide peer review. Build credibility as an industry expert. Participate in innovation and research discussions. Mentor junior team members. Be client-centric and drive engagement.

• Control y validación de información recolectada en campo • Revisión de relevos y detección de inconsistencias • Seguimiento de incidencias con equipos operativos

• Act as first point of contact to support customers reporting issues, requesting information, access, or guidance, via email, phone, IM or any other agreed channel. • Log, classify, troubleshoot, resolve or escalate incidents or requests using ITSM tools and according to internal procedures. • Advise customers on appropriate course of action and timelines using a professional, customer-oriented language. • Act as an interface between customers and Endava support teams. • Collaborate with internal/external departments to deliver a high-quality service.

• Manage expert engagement delivery • Provide consulting insights • Drive revenue growth and client retention • Collaborate with cross-regional teams • Conduct competitive analysis and industry benchmarking • Lead renewal discussions and engage dormant accounts