Job Closed
This listing is no longer active.
Technology is our how. And people are our why.
Service Desk Analyst – TL
Location
Remote
Posted
127 days ago
Salary
0
Seniority
Senior
Job Description
Service Desk Analyst – TL
Endava
• Act as first point of contact to support customers reporting issues, requesting information, access, or guidance, via email, phone, IM or any other agreed channel. • Log, classify, troubleshoot, resolve or escalate incidents or requests using ITSM tools and according to internal procedures. • Advise customers on appropriate course of action and timelines using a professional, customer-oriented language. • Act as an interface between customers and Endava support teams. • Collaborate with internal/external departments to deliver a high-quality service.
Job Requirements
- Advanced English language skills - mandatory
- Passionate about technology (we will teach you the rest)
- Strong communication, problem solving and interpersonal skills.
- Open to working with demanding customers and deliver to tight deadlines.
- Adaptable and good team player
Benefits
- Finance: Competitive salary package, share plan, value-based recognition awards, referral bonus
- Career Development : Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership
- Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences
- Work-Life Balance: Hybrid work and flexible working hours, employee assistance programme
- Health: Global internal wellbeing programme, access to wellbeing apps
- Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations
Related Guides
Related Categories
Related Job Pages
More Analyst Jobs
• Manage expert engagement delivery • Provide consulting insights • Drive revenue growth and client retention • Collaborate with cross-regional teams • Conduct competitive analysis and industry benchmarking • Lead renewal discussions and engage dormant accounts
Junior Program Control Analyst Intern
CACI International IncExpertise and Technology for National Security
• Provide project and earned value management support and coordination to programs • Review and audit the program's cost and schedule baseline to ensure compliance with EVM standards • Assist with the review and reporting of performance updates from the program’s Control Account Managers • Support senior EV Analysts in briefing Government personnel on EVM and schedule performance • Monitor ongoing procedures (e.g., Baseline Change Requests (BCRs), Schedule Management, Variance Analysis) for efficiency and effectiveness, and coordinate with program control teams to implement process improvements • Assist in developing program-specific standards and process instructions for planning, scheduling, baseline control, EVMS, financial controls, subcontract cost integration, and Integrated Program Management Report (IPMR) compilation and analysis • Help prepare documents for formal Integrated Baseline Reviews (IBRs) with the Government • Assist with the transfer of data from the team’s Integrated Master Schedule to the team’s Earned Value system and ensure data accuracy • Develop and maintain EV artifacts and other program documentation related to ad hoc deliverables to the customer and CACI leadership, as well as evidence for quarterly DoD surveillance audits
• Conduct thorough data audits to ensure accuracy in claims processing and resolution. • Analyze large datasets to identify patterns, discrepancies, and trends related to claims performance. • Work closely with team members to share insights, collaborate on problem-solving, and contribute to discussions regarding claims audits. • Resolve claims discrepancies by determining whether claims are underpaid or overpaid, providing clear documentation of findings. • Maintain high standards of accuracy and efficiency while following established leadership guidelines. • Prepare and present audit findings and recommendations to leadership in a clear and concise manner.
Senior Strategy & Planning Analyst
Grafana LabsGrafana Labs supports organizations’ monitoring, visualization and observability goals. 950,000+ active installations
• Own and enhance our core planning and capacity models in Pigment • Maintain workforce planning infrastructure: headcount models, territory capacity, role-based productivity assumptions • Build scalable, self-service planning processes that reduce manual coordination • Document model logic, assumptions, and data flows to enable cross-functional understanding • Define and measure capacity across all GTM teams: Sales, SE, CX, SDR, and Partners • Analyze rep productivity metrics: deal cycle time, win rates, pipeline generation, attainment trends • Build standard reporting on GTM performance to support planning decisions and operational targets • Identify trends in productivity and capacity utilization to inform hiring and territory planning • Partner with Data team to identify gaps in reporting infrastructure and build scalable solutions • Work with Field Ops team to translate operational needs into planning models and metrics • Interface with Finance on headcount planning, quota attainment, and capacity forecasting • Support Manager of Strategy & Planning on strategic questions from GTM leadership: market segmentation, vertical performance, pricing scenarios, territory adjustments • Document data models, business logic, and metric definitions so stakeholders can answer their own questions • Translate analysis into clear, decision-oriented narratives for leadership—explain what's happening, why it matters, and what to do about it



