• Act as first point of contact to support customers reporting issues, requesting information, access, or guidance, via email, phone, IM or any other agreed channel. • Log, classify, troubleshoot, resolve or escalate incidents or requests using ITSM tools and according to internal procedures. • Advise customers on appropriate course of action and timelines using a professional, customer-oriented language. • Act as an interface between customers and Endava support teams. • Collaborate with internal/external departments to deliver a high-quality service.

• Manage expert engagement delivery • Provide consulting insights • Drive revenue growth and client retention • Collaborate with cross-regional teams • Conduct competitive analysis and industry benchmarking • Lead renewal discussions and engage dormant accounts

• Provide project and earned value management support and coordination to programs • Review and audit the program's cost and schedule baseline to ensure compliance with EVM standards • Assist with the review and reporting of performance updates from the program’s Control Account Managers • Support senior EV Analysts in briefing Government personnel on EVM and schedule performance • Monitor ongoing procedures (e.g., Baseline Change Requests (BCRs), Schedule Management, Variance Analysis) for efficiency and effectiveness, and coordinate with program control teams to implement process improvements • Assist in developing program-specific standards and process instructions for planning, scheduling, baseline control, EVMS, financial controls, subcontract cost integration, and Integrated Program Management Report (IPMR) compilation and analysis • Help prepare documents for formal Integrated Baseline Reviews (IBRs) with the Government • Assist with the transfer of data from the team’s Integrated Master Schedule to the team’s Earned Value system and ensure data accuracy • Develop and maintain EV artifacts and other program documentation related to ad hoc deliverables to the customer and CACI leadership, as well as evidence for quarterly DoD surveillance audits

• Conduct thorough data audits to ensure accuracy in claims processing and resolution. • Analyze large datasets to identify patterns, discrepancies, and trends related to claims performance. • Work closely with team members to share insights, collaborate on problem-solving, and contribute to discussions regarding claims audits. • Resolve claims discrepancies by determining whether claims are underpaid or overpaid, providing clear documentation of findings. • Maintain high standards of accuracy and efficiency while following established leadership guidelines. • Prepare and present audit findings and recommendations to leadership in a clear and concise manner.