• Install, support and maintain hardware and software infrastructure according to best practices • Plans, designs, engineers and constructs network system • Directs projects assigned by management by planning plans of action, resource allocation and monitoring progress • Provides ongoing technical and operational assistance for all network systems serviced by the Netsys Team • Mentors Junior engineers and direct Operations team on builds • Verifies service by testing circuits, equipment, and alarms; identifying, correcting, or escalating problems.

• Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements. • Build Call flow designs and integration to backend systems using application program interfaces (API). • Manage NICE BU and provide input into solution design, and optimization for network solutions. • Provide routing design and implementation for contact center technology. • Cooperate with the Architecture team to design, develop, and deploy APIs, and consume APIs. • Provide technical support and troubleshooting assistance to customers and internal teams when scripting issues arise. • Coordinate issue communication and resolution with multiple other tech teams in the event of a problem. • Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies’ tickets.

• Design, implement, and support secure, scalable endpoint management primarily for macOS and iOS/iPadOS devices. • Lead MDM and MAM solutions via Microsoft Intune. • Integrate and optimize Jamf. • Operationalize Apple Business Manager for automated enrollment and app licensing. • Define enrollment strategies, ownership models, and policy baselines for devices. • Build and manage configuration profiles and compliance policies. • Partner with IT Support teams and Security to ensure optimal device performance. • Document processes and troubleshooting steps in knowledge bases.

• Establish an analysis methodology according to component safety classification and the applicable regulatory framework (RCCM-Rx, Eurocodes, EN13001, EN13445, ASME, FEM ...); • Validate assumptions and results with development managers. Maintain a critical perspective regarding the assumptions made; • Build and set up finite element models (meshing, boundary conditions, contacts ...); • Perform mechanical calculations for various static and dynamic loadings (temperatures, pressures, seismic, climatic loads) using FEA or analytical calculations; • Through these calculations, support and validate design assumptions for equipment (rotating machinery, handling equipment, steel structures, pressure equipment, anchors ...); • Post-process and analyze the obtained results. If necessary, propose improvement/optimization options; • Prepare and write calculation notes/reports. You may also be required to: • Participate in drafting technical proposals and estimating the associated workload; • Take part in mechanical design activities, which may include supervising one or more designers/drafters; • Propose and analyze technical options, which may include collaborative work with external partners; • Ensure verification of models or studies during the execution phase in accordance with best practices and regulations; • Contribute to the development of the calculation office through the development of tools (VBA, Python, etc.); • Act as an advisor on the reading and interpretation of standards within a multi-disciplinary team; • Perform piping flexibility calculations or fluid calculations depending on your skills.