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Job Description
Atlassian Engineer
Sophos
• Primary - Set up and manage Jira projects and Confluence spaces with customisation and automation. • Manage external user access ensuring least privileged principle. • Basic troubleshooting to handle access issues for Jira and Confluence. • Create and maintain comprehensive documentation, including user guides, best practices, and troubleshooting procedures. • Enable, configure, and optimise Atlassian Rovo across Jira, Confluence, and other Atlassian Cloud products, ensuring effective enterprise‑wide adoption. • Suggest automation capabilities to the existing product SME. • Integrate Atlassian products with other systems such as source control, Aha, Sentry.io, etc. • Drive product adoption and onboard new business units on Atlassian platform. • Evaluate new business requirements and convert them into technical requirements for delivery. • Upskill members of the Service Desk on the Atlassian platform. • Manage complex, mid to large-sized project implementations.
Job Requirements
- Good understanding of what Atlassian Services are and what they are used for.
- In-depth knowledge on Jira and Confluence features such as advanced roadmaps, macros, reporting tools such as filters and dashboards.
- In-depth knowledge of Jira/Confluence Automation and APIs
- Managing Jira and Confluence add-ons
- Licensing and billing for Atlassian products
- Driving business adoption for new Atlassian product/feature releases.
- Improving Atlassian Cloud security and data governance.
- Hands‑on experience configuring or deploying Atlassian Rovo (or equivalent enterprise AI assistants) - desired
- Basics of python to use Atlassian API capabilities for bulk changes- desired
- Atlassian certifications:
- Jira Administration for Cloud Certification
- Managing Jira Projects for Cloud Certification
- Managing Jira Service Projects for Cloud Certification
- Confluence Administration for Cloud Certification
Benefits
- Sophos operates a remote-first working model, making remote work the primary option for most employees.
- Employee-led diversity and inclusion networks that build community and provide education and advocacy
- Annual charity and fundraising initiatives and volunteer days for employees to support local communities
- Global employee sustainability initiatives to reduce our environmental footprint
- Global fitness and trivia competitions to keep our bodies and minds sharp
- Global wellbeing days for employees to relax and recharge
- Monthly wellbeing webinars and training to support employee health and wellbeing
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