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For 85 years, we have pushed the boundaries of science with a clear purpose – to help our customers achieve theirs.
Critical Resolution Engineer – Mat Char
Location
Alabama + 3 moreAll locations: Alabama | Connecticut | Massachusetts | Rhode Island
Posted
66 days ago
Salary
0
Seniority
Lead
Job Description
Critical Resolution Engineer – Mat Char
PerkinElmer
• Complex issue resolution • Serve as the go-to expert for difficult or high-impact repairs across regional teams, with reduced expectations for routine work • Support the field through remote guidance or on-site assistance when needed, with shadowing by local CSE to build skillset • Partner with Tech Services to close escalations quickly and effectively • Deliver in person training to new CSEs to help them build competence in key maintenance events and basic repairs • Develop and deliver in person refresher & advanced training for experienced CSEs looking to further build skillset • Provide input to technical services team on training course content & format to accelerate skill development • Provide on-the-job training to new CSEs or CSEs learning a new product line • Identify skill gaps and work with area managers to track progress of new and developing CSEs, including certifying CSE product line readiness • Work with technical services & area managers to reduce repeat visits and increase first-time fix performance across the region • Identify repeat issues & escalate to quality and technical services to investigate
Job Requirements
- BA bachelor’s degree in applied science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 7 years direct experience with repair of laboratory equipment
- Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 10 years direct experience with repair of laboratory equipment
- High School Diploma plus 15+ years direct experience with repair of laboratory equipment
- Expertise in PerkinElmer products, hardware, and software across several product lines
- Certification on relevant laboratory equipment
- Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code
- Valid driver’s license and safe motor vehicle operation
Benefits
- Lab coat, safety glasses, etc. in laboratory
- Employee may be required to handle hazardous waste according to local, state, and federal regulations
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