Sherweb

• Coordinate the creation of product offers and ensure all required parameters are captured accurately. • Request and coordinate product name and description translations. • Maintain product pricing across internal platforms and price lists. • Coordinate price changes for product catalogs and subscriptions. • Update pricing documentation and quote tools. • Request the creation of discounts, promotions, and promo codes. • Act as a liaison between Product, Sales, Billing, and Operations teams. • Investigate and resolve discrepancies related to products, billing, and customer incidents. • Support manual usage reconciliations, quantity uploads, and data mappings. • Identify operational inefficiencies and contribute to the automation and optimization of recurring processes. • Participate in product go-to-market execution and operational readiness activities.

• Ensure the timely and successful delivery of Sherweb’s solutions according to our customers’ needs and objectives • Provide training on our products and platform, along with onboarding and sales support to both new and existing customers • Collect customer feedback and identify opportunities for Sherweb to continuously improve their products and services offerings • Provide pre- and post-sales support • Play a vital role in customer satisfaction by offering best-in-class, efficient and professional solutions • A strong focus on first contact resolution and problem solving in a timely manner • Handling and taking ownership of internal requests and processes, on behalf of our customers • Proactively support sales initiatives through outbound campaigns, client follow-ups, and targeted outreach to help identify needs and growth opportunities

• Define the vision for an AI-native platform, prioritizing agentic architectures, multi-agent orchestration, and LLM-based workflows as core building blocks of Sherweb's growth. • Own the roadmap for agents, orchestration services, and AI workflows, balancing first-party agent experiences with third-party extensibility for partners and their vendors of choice. • Track the rapidly evolving landscape of foundation models, agent frameworks (MCP, A2A protocols), orchestration tooling, and competitor agent ecosystems, translating marketplace intelligence into strategy. • Collaborate closely with Marketing and Sales to develop action plans, communication strategies, and sales tools that clearly articulate the value and capabilities of an agentic platform and its integration ecosystem. • Engage clients (both internal & external), partners, and external vendors to capture agent workflow needs, drive integrations and extensibility, and promote responsible adoption. • Mentor peers and build organizational fluency in LLMs, agent design, evaluations, RAG, and responsible AI practices. • Analyze sales results, customer feedback, internal feedback, and AI-specific telemetry (model accuracy, latency, cost, adoption, and quality signals) to refine strategies, offerings, and customer satisfaction goals. • Represent Sherweb as a voice in the agentic AI and platform ecosystem space, championing responsible AI and an open, extensible vision.

• Ensure the timely and successful delivery of Sherweb’s solutions according to our customers’ needs and objectives; • Provide training on our products and platform, along with onboarding and sales support to both new and existing customers; • Collect customer feedback and identify opportunities for Sherweb to continuously improve their products and services offerings; • Provide pre- and post-sales support; • Play a vital role in customer satisfaction by offering best-in-class, efficient and professional solutions; • A strong focus on first contact resolution and problem solving in a timely manner; • Handling and taking ownership of internal requests and processes, on behalf of our customers. • Proactively support sales initiatives through outbound campaigns, client follow-ups, and targeted outreach to help identify needs and growth opportunities.

• Propose, review and take ownership of technical designs up to the functionality. • Contribute to the code review of its development team in a meaningful way with a visible impact. • Contribute to the resolution of technical debt within its development team. • Mentor developers 1 of your development team. • Implement User Stories and bug work autonomously. • Understand the SDLC best practices and design patterns. • Contribute to the Scrum ceremonies of your development team. • Provide support to operational teams for product issues raised in escalation.

• Analyze the various applications developed by our programmer-analysts • Write user stories, analyze acceptance criteria, and write functional files as needed • Participate in small and medium-sized development projects • Analyze user’s needs and define innovative solutions according to their business needs • Develop and review functional specifications files and use cases as needed • Support the implementation team • Support the users during evaluation tests

• Create new reports, dashboards, indicators, and metrics to track existing and new business needs for the Client Experience Team • Contribute to the business objective by providing trends, risks and opportunities in a timely matter to help the business optimize the tickets • Collaborate with Executive to understand business objectives and translate them into data requirements • Analyze and understand the departments you support to act as the person of reference for questions on insights and data accuracy • Propose and recommend improvements in the actual reporting of the assigned departments to enhance the insights generation • Share the insights gained from analysis with the company to increase the general knowledge of the company • Leverage the Fabric One Lake environment to optimize and transform data for each request • Leverage actual and new sources to provide added value insights

• Act as Sherweb’s dedicated technological scout, continuously evaluating emerging software technologies, platforms, and architectural patterns; both inside and outside Sherweb’s current ecosystem • Build proofs of concept (PoCs) and experimental prototypes to validate ideas, de-risk new approaches, and explore innovative concepts without immediate production constraints • Explore new domains even when there is no immediate product plan, purely to understand the underlying concepts and assess long-term relevance (e.g., experimenting with projects like OpenClaw even if they may never be adopted internally) • Serve as a bridge between exploration and execution: once a technology shows potential, collaborate with and involve other Sherweb architects to help bring the idea to life within Sherweb’s context • Perform continuous technological watch on modern software architecture, cloud platforms, AI agents, orchestration systems, MCP servers, developer tooling, and emerging programming models • Experiment hands-on with new technologies by: Writing exploratory code, Building isolated prototypes, Creating proof-of-concept architectures • Design and document experimental solution architectures to clearly explain: What problem the technology solves, How it works, Where it could (or could not) fit within Sherweb’s ecosystem • Perform early feasibility studies, favoring fast iteration, rapid learning, and “fail fast” approaches when appropriate • Prepare lightweight technical briefings and architecture notes to share findings with Sherweb architects and leadership • Work largely independently while maintaining strong alignment with the VP, Platform & Engineering • When appropriate, collaborate with other architects to transition validated ideas toward broader adoption or productization

• Collaborate with business leaders and subject matter experts to extract business needs, elicit requirements, and define solution paths • Document and validate business and functional requirements • Facilitate workshops and stakeholder meetings to align on goals and priorities based on business value and technical feasibility • Develop and refine workflows, processes, and performance metrics • Analyze data and feedback from multiple sources to identify root causes and improvement opportunities • Communicate proactively with internal and external stakeholders • Evaluate solutions, develop implementation plans, and support the coordination deployments with vendors, clients, internal teams (sales, customer service, marketing, etc.) when needed • Act as a liaison between business units, project teams and between technical and non-technical stakeholders, ensuring alignment and shared understanding • Ensure solutions align with business requirements and deliver measurable value

Role Description Our team goal is to develop useful products so people can work better. You will contribute to this goal by providing support for the commercialization and marketing of our products and services offered to our partner network. Succeeding in this role involves ensuring proper alignment with the "Channel Marketplace" product go-to-market strategy and an understanding of the operational aspects of product management. To do this, you will collaborate with product managers as well as members of other operational teams, particularly with sales and billing. Here's what your day-to-day will look like in this role: - Request offer creation with required parameters - Request name and description translations - Maintain and prepare product pricing within our platform and internal pricelists: - Request price changes for catalog and subscriptions - Update pricelist documents - Update quote tools pricing - Request product lines discounts and promo codes creation - Act as a liaison agent between operational teams - Identify inefficiencies and participate in the automation of recurring operational tasks - Upload quantities and establish mappings during manual usage reconciliations - Act as an escalation point to investigate discrepancies and issues raised by customer incidents Qualifications - Excellent English skills, both spoken and written, are essential - Excellent knowledge of the Microsoft Office suite - Knowledge of Office 365 and Power BI (or other BI tools) is considered an asset - You have a thirst for learning and a definite interest in the field of high technology - You value teamwork, demonstrate leadership, and exercise a positive influence on the work teams with which you collaborate - You are results-oriented, analytical, and capable of proposing realistic but ambitious business strategies Benefits - A fast-paced work environment that adapts to you - A friendly and diverse work culture with inclusion and equality at the heart of our actions - State-of-the-art technology and tools - A results-oriented culture where talent, action, and thinking outside the box are given due recognition - Annual salary review based on performance - Generous and caring colleagues of various professional and cultural backgrounds - A flexible total compensation offer - Vacation time that considers your previous experience - Advanced paid hours to recharge your batteries (holidays and mobile days) - Flexible benefits plan that adapts to your needs - Flexible savings fund options - A monthly home internet allowance - Considerable growth opportunities - A career path with opportunities to learn and grow - Proximity to your direct manager and open, honest communication to support your development - Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career - Last but not least: “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year