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Office Assistant – Executive, Operations Support
Location
Mexico
Posted
122 days ago
Salary
$1.2K - $1.5K / month
Seniority
Senior
Job Description
Office Assistant – Executive, Operations Support
ScaleSource
• Respond to customer inquiries via phone, email, and messaging platforms • Provide clear and professional responses regarding services, pricing, and scheduling • Assist customers in booking appointments or consultations • Follow provided scripts to qualify potential customers • Collect required information and ensure correct lead qualification • Route qualified prospects to sales teams • Schedule and coordinate appointments efficiently • Manage calendars and appointment logistics • Communicate schedules with both customers and sales teams • Provide administrative assistance to sales representatives • Follow up internally to ensure appointments and sales tasks are completed • Monitor pending tasks assigned to sales staff • Send reminders and follow up on overdue actions • Support teams in maintaining accountability and deadlines • Track daily operational activities and team follow-ups • Assist in logistics coordination and operational planning • Help ensure smooth execution of field operations and appointments • Contact closed clients to request reviews and feedback • Provide instructions for leaving reviews on platforms • Follow up when necessary to increase review completion • Assist with QuickBooks Online and operational data entry tasks • Maintain accurate records across systems
Job Requirements
- Previous experience in customer service, administrative support, or office coordination roles
- Strong written and verbal communication skills in English
- Strong organizational and multitasking abilities
- Experience working with CRM systems
- Familiarity with VoIP communication platforms (RingCentral or similar preferred)
- Spreadsheet and data-entry experience
- Familiarity with marketing tools such as Canva is a plus
- Ability to work independently and within distributed teams
- Basic financial data-entry familiarity is preferred
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