• Lead quality and regression strategy for Asset Manager. • Validate discovery pipelines, data normalization logic, cloud and network integrations, and backend accuracy at scale. • Build automation that verifies correctness of asset ingestion, transformation, and reporting across dynamic environments. • Operate as a technical quality owner within a critical cybersecurity product.

• Listen to internal and external calls of the Credit department staff, evaluating customer service, productivity, and job performance. • Conduct desktop monitoring to evaluate team members’ job performance, productivity, and customer service, ensuring it is consistent with SanMar’s expectations. • Prepare phone call evaluations of department staff in a timely and efficient manner. • Complete Aging Reviews for Accounts Receivable Representatives as scheduled by the department Supervisors. • Prepare written summaries for supervisors assessing how our representatives are doing in various areas of their jobs. • Share call evaluations with department supervisors and representatives. • Report any non-compliance or unusual issues to appropriate supervisor. • Identify any potential training and coaching opportunities and send to appropriate supervisor. • Maintain various reporting spreadsheets timely and accurately. • Work closely with supervisors and team members to best support the goals of our customers and SanMar. • Perform other duties as assigned. • Comply with all policies and standards.

• Working closely with engineering teams; • Understanding new product and system functional requirements to create and execute corresponding test plans and test cases, in order to ensure top quality, is delivered; • Execute testing of tasks, analyze results, and report status, escalating issues as appropriate; • Identify, analyze, and document all programming errors and operational characteristics inconsistent with stated requirements and design specifications; • Create and implement regression test cases and test plans.

• Develop, implement, and lead the overall quality strategy and QA operating model across the organization. • Define and enforce consistent testing approaches including test planning, test cases, regression strategy, and release readiness criteria. • Select, implement, and manage enterprise testing tools for test management, automation, performance, accessibility, and security validation. • Drive increased automated test coverage across UI, API, mobile, and services, reducing reliance on manual regression testing. • Lead accessibility testing programs aligned to WCAG 2.1+ • Oversee creation and maintenance of Voluntary Product Accessibility Templates (VPATs) and Accessibility Conformance Reports • Partner with Product, Legal, and Compliance to respond to customer accessibility requirements and audits. • Coordinate with Security teams on SAST/DAST, vulnerability validation, and remediation tracking. • Define and support customer UAT strategies and environments. • Provide test plans, data guidance, and defect triage support during customer acceptance testing cycles. • Ensure feedback from UAT informs release decisions and product quality improvements. • Establish KPIs to measure product quality, defect escape rate, automation coverage, UAT outcomes, and release readiness; communicate results to leadership. • Embed quality earlier in the development lifecycle through collaboration on requirements, acceptance criteria, and CI/CD integration. • Oversee defect triage for high-priority production and pre-production issues and ensure timely resolution and root-cause prevention. • Work closely with Product Management, Engineering, DevOps, Security, and Compliance to ensure alignment of quality practices across releases. • Build, mentor, and lead a high-performing team of QA engineers, SDETs, automation engineers, and accessibility/compliance testers. • Identify quality gaps and drive process improvements that improve product reliability, reduce rework, and increase delivery confidence. • Participate in release readiness reviews and serve as a key stakeholder in go/no-go decisions.