• Listen to internal and external calls of the Credit department staff, evaluating customer service, productivity, and job performance. • Conduct desktop monitoring to evaluate team members’ job performance, productivity, and customer service, ensuring it is consistent with SanMar’s expectations. • Prepare phone call evaluations of department staff in a timely and efficient manner. • Complete Aging Reviews for Accounts Receivable Representatives as scheduled by the department Supervisors. • Prepare written summaries for supervisors assessing how our representatives are doing in various areas of their jobs. • Share call evaluations with department supervisors and representatives. • Report any non-compliance or unusual issues to appropriate supervisor. • Identify any potential training and coaching opportunities and send to appropriate supervisor. • Maintain various reporting spreadsheets timely and accurately. • Work closely with supervisors and team members to best support the goals of our customers and SanMar. • Perform other duties as assigned. • Comply with all policies and standards.

• Working closely with engineering teams; • Understanding new product and system functional requirements to create and execute corresponding test plans and test cases, in order to ensure top quality, is delivered; • Execute testing of tasks, analyze results, and report status, escalating issues as appropriate; • Identify, analyze, and document all programming errors and operational characteristics inconsistent with stated requirements and design specifications; • Create and implement regression test cases and test plans.

• Develop, implement, and lead the overall quality strategy and QA operating model across the organization. • Define and enforce consistent testing approaches including test planning, test cases, regression strategy, and release readiness criteria. • Select, implement, and manage enterprise testing tools for test management, automation, performance, accessibility, and security validation. • Drive increased automated test coverage across UI, API, mobile, and services, reducing reliance on manual regression testing. • Lead accessibility testing programs aligned to WCAG 2.1+ • Oversee creation and maintenance of Voluntary Product Accessibility Templates (VPATs) and Accessibility Conformance Reports • Partner with Product, Legal, and Compliance to respond to customer accessibility requirements and audits. • Coordinate with Security teams on SAST/DAST, vulnerability validation, and remediation tracking. • Define and support customer UAT strategies and environments. • Provide test plans, data guidance, and defect triage support during customer acceptance testing cycles. • Ensure feedback from UAT informs release decisions and product quality improvements. • Establish KPIs to measure product quality, defect escape rate, automation coverage, UAT outcomes, and release readiness; communicate results to leadership. • Embed quality earlier in the development lifecycle through collaboration on requirements, acceptance criteria, and CI/CD integration. • Oversee defect triage for high-priority production and pre-production issues and ensure timely resolution and root-cause prevention. • Work closely with Product Management, Engineering, DevOps, Security, and Compliance to ensure alignment of quality practices across releases. • Build, mentor, and lead a high-performing team of QA engineers, SDETs, automation engineers, and accessibility/compliance testers. • Identify quality gaps and drive process improvements that improve product reliability, reduce rework, and increase delivery confidence. • Participate in release readiness reviews and serve as a key stakeholder in go/no-go decisions.

**The Role** This is partnership, not just testing. Be the guardian of quality across our software. Own QA — manual, automated, AI-assisted, and process-driven — so every release is reliable, performant, and secure. You'll turn complex requirements into test plans, enforce standards, leverage AI to move faster without cutting corners, and prevent defects before they reach clinicians and patients. We don't want someone who runs tests. We want someone who *thinks* about quality — and uses every tool available, including AI, to guarantee it. **What You'll Own** **Manual & Automated Testing** — Develop and execute test plans for web and mobile applications. Build and maintain automated test suites that scale. **AI-Accelerated QA** — Use AI tools (GitHub Copilot, Claude, Codium/CodiumAI, Testim, Katalon, or similar) to generate test cases from specs, auto-generate edge-case scenarios, accelerate test script creation, and reduce repetitive manual effort. Continuously evaluate new AI-powered QA tools and bring recommendations to the team. **Bug Tracking & Resolution** — Log, track, and verify defects using Jira, Azure DevOps, or similar. Prioritize ruthlessly. **Test Design & Documentation** — Maintain scripts, test cases, and reports that the whole team can understand and trust. **Cross-Team Influence** — Collaborate with developers, product managers, and security teams to reproduce, troubleshoot, and resolve issues. Be the quality voice in every sprint. **Performance & Regression Testing** — Ensure reliability under normal and peak conditions. Continuously expand regression coverage through automation. **Compliance & Standards** — HIPAA, security best practices, and healthcare regulations. Ensure audit readiness is a default state, not a scramble. **Process Improvement** — Advocate for quality across teams, drive continuous improvements, and champion AI adoption in the QA workflow. **Authority (Ramped on Purpose)** You'll set quality standards from day one. Scope ramps as you deliver: approve or decline release readiness, enforce testing guidelines, and escalate risks early — with our full backing. **What Success Looks Like** - Defects caught before production — consistently. - Regression coverage is high, with AI-assisted and automated tests measurably reducing manual workload. - QA processes adopted across the team without slowing feature delivery. - AI tools integrated into the QA pipeline, with demonstrable time savings. - Compliance and audit readiness ensured at all times. **Schedule** Daytime hours with 4–8 hours of overlap to US Pacific, with flexibility for critical releases or audits.