• Lead SRE team initiatives focused on system reliability, automation, and operational excellence. • Architect and implement solutions to enhance availability, performance, and scalability of cloud and on-premises services. • Oversee incident management processes, ensuring timely response and thorough root cause analysis. • Develop and refine monitoring, alerting, and reporting frameworks; ensure actionable insights for service health. • Guide adoption of Infrastructure as Code (IaC) and CI/CD pipelines to streamline deployments and reduce risk. • Collaborate with software engineering and product teams to integrate reliability requirements into design and development. • Mentor engineers on SRE principles, fostering a culture of continuous improvement and operational rigor. • Establish service level objectives (SLOs), service level indicators (SLIs), and error budgets in partnership with stakeholders. • Manage on-call rotations, ensuring effective coverage and knowledge sharing. • Document architectural decisions, operational procedures, and incident retrospectives. • Operational Excellence for AI Systems – Identifying AI/ML Use Cases, Influence and implement SRE best practices including SLIs/SLOs for ML workloads, automated remediation, capacity modeling. • Observability & Monitoring for ML - Define and implement monitoring strategies for model drift, data anomalies, pipeline failures, system performance, and user experience. • Proactive risk identification and mitigation during deployments to ensure system stability. • Ensure long-term stability through Technical Debt Maintaining observability and performance of critical pharmacy applications. • Supporting timely restoration of services during outages, with 24/7 coverage to meet enterprise Service Level Agreements (SLAs). • Driving incident response and root cause analysis to prevent recurrence and improve system resilience.

• Prepare and configure hardware and virtualized environments (Proxmox, VMs, required software) before deployment to wind farms, and integrate systems remotely once installed on-site. • Execute deployment procedures, run functional tests, verify communication with local systems, and ensure the environment is ready for production. • Troubleshoot and resolve issues related to containers (Docker, docker-compose), virtual machines, microservices, and SCADA components. • Document work in ticketing and knowledge systems, and collaborate with internal teams, including 3rd-level support, to maintain service quality. • Provide feedback for continuous improvement of tools and processes, and support operations during the initial production phase.

• Transformar e impulsionar pessoas e negócios através de soluções tecnológicas. • Trabalhar em um hub de soluções em fiscal, logística, dispositivos e educação corporativa.

Globality was founded with a simple yet ambitious goal: to use AI to transform enterprise spending into a smarter, fairer process—creating more efficient and inclusive markets worldwide. Nearly a decade later, our agentic AI solution is reshaping how the world’s largest enterprises spend, transforming procurement into a guided, insight-led process that’s faster, smarter, and better for business. Our mission is to revolutionize enterprise procurement by leveraging AI to create smarter, fairer, and more efficient markets. At the helm of Globality is a distinguished leadership team and board of directors, each bringing decades of experience from leading global enterprises. Their collective expertise in technology, finance, and global operations guides Globality's strategic direction and reinforces our commitment to innovation and excellence in enterprise procurement. Our culture is built on trust, collaboration, and innovation, fostering an environment where every individual feels valued and included. Bring your expertise, passion, and perspective—together, we’re shaping the future of enterprise spending. Role Summary: As a Sr. Site Reliability Engineer at Globality, you will play a pivotal role in building and scaling the technical foundations that power our business-critical services. You’ll drive initiatives that enhance the reliability, scalability, and security of our infrastructure, while collaborating across teams to foster a culture of automation and operational excellence. What you will be doing: Develop automation code to provision and operate infrastructure at scale. Collaborate with Architects to implement foundational technologies, policies, and practices that support a high-velocity, secure, and compliant platform. Plan and execute long-term roadmaps across multiple teams and departments. Build resilient, scalable, secure, and observable services with cost optimization in mind. Proactively identify and address security concerns across systems and infrastructure. What we are looking for: Have 5+ years of experience building and scaling distributed infrastructure. Possess strong debugging and problem-solving skills. Have experience with scale testing, disaster recovery, and capacity planning. Are skilled in managing distributed systems in public, private, or hybrid cloud environments (AWS, GCP, Azure, etc.). Can design, write, and maintain code in languages such as Python, Go, Ruby, or Java. Are passionate about automating manual operations and continuously improving systems. Have hands-on experience with configuration management and software delivery tools (e.g., Ansible, Terraform, Pulumi). Are experienced in deploying, supporting, and monitoring services, platforms, and application stacks. Demonstrate a strong sense of ownership, integrity, and clear communication. Experienced delivering solutions in IL5 or FedRamp High/Moderate environments. Collaborate with security and compliance teams to meet FedRamp, IL5, CMMC, NIST 800-53, and similar controls, ensuring audit readiness and ongoing alignment. Have experience using and owning AI tools to enhance operational efficiency, automate workflows, or support infrastructure management. U.S. citizenship required due to government contract requirements, FedRAMP, and/or DoD Impact Level 5 (IL5) compliance.