NextGen Healthcare

• Support the Quality Assurance (QA) program across multiple locations. • Execute QA processes, analyze performance data, identify trends, and contribute to continuous improvement efforts. • Coordinate and execute Quality Assurance activities such as sampling, reporting, document archival, and process tracking. • Assist in developing action plans for performance improvement initiatives. • Conduct quality assurance reviews and analyze results to identify performance gaps. • Communicate program updates and changes in standard operating procedures to relevant stakeholders. • Monitor program performance against service-level agreements and performance standards. • Regular communication with the Global Partners QA teams.

• Plan, execute, and finalize a development program according to strict deadlines and within budget • Work collaboratively with project teams to determine critical milestones and deliverables on programs • Liaison with project managers to build relationships vital to the success of the project • Direct, develop and manage Program/Project Development from beginning to end • Develop and manage budget for projects and accountability for delivering against established business goals/objectives • Conduct project assessments and generate recommendations report

• Ensure enterprise clients achieve measurable financial, operational, and clinical outcomes • Maximize adoption, executive engagement, retention, and long-term growth • Oversee Client Value Realization, Client Enablement, and Strategic Account Ownership functions • Serve as a trusted advisor to executive client stakeholders • Collaborate across various teams to ensure sustained client value • Develop and execute enterprise-wide client value realization strategy • Establish frameworks for measuring customer outcomes • Create value realization methodologies applicable across product lines • Develop executive dashboards and reporting mechanisms • Lead governance processes monitoring customer value achievement • Define success metrics aligned with customer objectives • Monitor achievement of operational, financial, and user adoption outcomes • Equip clients with knowledge, tools, and best practices • Build scalable enablement assets for client readiness • Serve as an executive sponsor for high-value clients • Guide value realization programs supporting retention and expansion • Partner with strategic account teams to strengthen client relationships • Develop case studies and customer success stories demonstrating outcomes • Build benchmark data differentiating the company in the marketplace

• Lead delivery execution across assigned clients and complex initiatives • Develop, manage, and adjust delivery plans, timelines, milestones, dependencies, resource needs, and execution priorities • Serve as a subject matter expert for client-facing execution activities • Coordinate cross-functional teams to align resources and resolve dependencies • Track and report delivery performance, including metrics and outcomes

• The Senior Cloud Operations Reliability Engineer is responsible for driving operational excellence and strengthening the reliability posture of cloud-based services and supported platforms. • This role owns critical reliability initiatives, establishes observability and service health practices, and leads incident response coordination to improve service availability, resiliency, and recovery. • Own service reliability and operational health—establish and maintain SLOs/SLIs, design monitoring and alerting strategies, and drive improvements that enhance service availability and performance across cloud platforms. • Lead incident response coordination and post-incident processes, including troubleshooting complex production issues, conducting root cause analysis, and driving remediation activities with accountability for timeline and resolution quality. • Design and implement reliability-focused automation, operational tooling, and runbooks to reduce manual toil, improve response consistency, and strengthen production readiness and resilience; apply Infrastructure as Code practices where appropriate to support recovery, reliability, and operational consistency. • Build observability solutions through comprehensive monitoring, logging, and alerting strategies; establish event correlation and escalation procedures to ensure rapid problem detection and response. • Conduct performance and capacity analysis, evaluate utilization trends, identify bottlenecks; provide recommendations for reliability-focused scaling, performance improvement, capacity planning, and operational readiness of cloud-based services. • Partner with development and engineering teams to evaluate deployment readiness, support deployment reliability improvements, and implement operational best practices that strengthen service reliability, rollback readiness, and production supportability. • Contribute to disaster recovery and business continuity planning, conduct operational readiness exercises, and ensure recovery procedures and documentation reflect current production state and evolving business requirements. • Mentor team members and establish reliability standards and practices within Cloud Operations and supported service areas; create and maintain operational documentation, standard operating procedures, and knowledge base materials. • Support operational adherence to cloud governance, compliance, and security initiatives; including access control, tagging, logging, and audit readiness, and reliability-related documentation. • Perform other duties that support the overall objective of the position.

• Manage a team of technical resources to provide solutions to internal and external clients. • Define client needs and develop a plan and proposal to implement in the delivery of the project solution. • Oversee the identification/development of technology solutions for clients using company products and/or outsourced technology solutions or proprietary tools/techniques. • Manage the coordination of the activities with responsibility for results, including costs, methods and staffing. • Cultivate and disseminate knowledge of application development best practices. • Serve as an escalation point for technical issues and within procedures and policies to resolution. • Identify opportunities to improve current Best Practices and/or develop new or refine existing business processes. • Participate and contribute to departmental strategy and business plans.

• Report to the Manager, Sales Development. • Help the organization meet pipeline coverage, revenue, and key account penetration goals by out-selling competitors. • Work closely with Sales, Solutions, and Marketing teams. • Effectively qualify inbound leads, build relationships, and communicate effectively across functions. • Hunt for outbound leads to fuel the new business pipeline. • Make outbound calls to connect with decision-makers and the buying committee at target accounts. • Conduct discovery to explore prospects' operations and pain points. • Research prospects and follow proven sales cadence in SalesLoft.

• The Senior Business Operations Specialist I serves as a senior contributor in the design, analysis, and improvement of business operations. • This role uses operational data, performance measures, and cross-functional partnership to identify trends, assess risks, develop strategic recommendations, and support business decision-making. • Lead analysis of business and operational performance data to identify trends, gaps, risks, and opportunities for improvement. • Lead KPI development and performance measures for assigned business areas and track results against goals and expectations. • Develop executive-ready reporting, summaries, and strategic recommendations for leadership review. • Support predictive analysis, scenario review, and planning efforts to inform business decisions and resource considerations. • Lead operational initiatives from analysis through recommendation and implementation support. • Partner with leadership and cross-functional stakeholders to identify priorities, evaluate options, and support decision-making.

• Develop, deploy and maintain HL7-based integration solutions • Support complex integration projects focusing on data exchange and interoperability • Configure and deploy HL7 v2 interfaces • Perform HL7 message parsing, validation, and transformation with supervision • Conduct troubleshooting and debugging of interface issues • Assist in design and architecture of integration solutions • Engage clients to understand requirements and provide technical support • Support interface testing efforts, including unit testing • Document integration workflows and support ticket resolution • Contribute to knowledge sharing and support peer development

• Lead the organization’s revenue cycle operations • Develop and execute the operational strategy for RCM • Ensure successful delivery of contractual obligations, client SLAs, regulatory compliance, and performance metrics • Manage offshore partners/vendors and stateside resources • Develop, prioritize, and implement business processes for continuous improvement • Supervise management team to ensure compliance with laws and policies