• To lead, drive and develop multiple technical areas of CDW’s Configuration services team. • To be the forward looking technical leader, identifying opportunities for new and improved services and service delivery techniques. • To provide a Technical voice for CDW UK&I Configuration services into the wider business, including collaboration with our US Configuration teams. • Responsible for process and productivity within the relevant teams. Ensuring SLAs are met, KPIs are used effectively to drive data led decision making and performance is effectively managed. • To support an excellent onboarding experience for all Sellers and customers. • Responsible for engagement throughout the team, being proactive with delivering CDW’s Leadership Model and encouraging the CDW Way code of conduct through all practices.

• Professionally managing assigned territory through the targeting of key customers (physicians, biomedical engineers, nurses and pharmacy) • Promoting products according to approved product labeling and marketing strategies • Conduct financial analysis of accounts and carry out contract negotiations compliant with procurement processes • Developing strategic territory management plans to ensure revenue growth

• Monitor and manage software license compliance across multiple vendors (e.g., Microsoft, VMware, Adobe, Citrix). • Ensure alignment with contractual terms and internal usage policies. • Coordinate internal audits and support vendor audits with accurate license data. • Track license entitlements, deployments, and usage throughout the software lifecycle. • Maintain up-to-date records in software asset management tools (e.g., ServiceNow, Flexera, Snow). • Work with IT operations to identify underused or overutilized assets for optimization. • Support license procurement and renewal processes in collaboration with procurement and legal teams. • Interpret complex license agreements and advise on best practices for use. • Liaise with vendors and resellers for quotes, renewals, true-ups, and support escalations. • Prepare usage reports, license position summaries, and compliance dashboards. • Recommend cost-saving opportunities by identifying redundant or unused licenses. • Support internal chargeback processes for license usage reporting. • Contribute to the refinement and automation of software license tracking processes. • Assist in developing standard operating procedures and knowledge base documentation.

• Manages a list of our strategic customers and important initiatives. • Provides customers with business, technical, and product knowledge. • Develops/executes effective success plans to drive customer outcomes. • Educates customers on how existing and new product features/functionality will contribute to the growth of their business. • Works closely with CS leadership to define and execute best practices for account management. • Assists others at OutSystems as they support the customers in their digitalization journey. • Works closely with Account Executives and Customer Success Engineers to identify and nurture customer renewal and growth opportunities to closure. • Acts as the Voice of the Customer. • Identifies and quantifies the key factors for customer success and then communicates them effectively to drive the solutions provided by OutSystems. • Develops a plan to meet this criterion based on regularly cadenced communications with the customer (QBRs, Executive Meetings, etc.). • Brings intelligent and relevant product feedback and recommendations from customers back to the Product Management team. • Travels as needed to meet with Customers in person. • Develops a plan to increase the penetration at your Customers that provides for increased OutSystems executive visibility. • Innovates to make an impact: on your customers, your team, and the company.