• Lead multi horizon forecasting, scenario modeling, capacity planning, scheduling, workflow optimization, KPI validation, and risk mitigation for a complex, high volume patient engagement program. • Support three operational lanes: Inbound & Outbound Calls, Case Management, and Long term caseload capacity planning. • Partner closely with internal stakeholders and client contacts to ensure operational readiness, alignment on forecasting assumptions, and data driven decision making that improves performance and patient outcomes. • Ensure the right number of specialists, with the right skills, at the right time for both real-time needs and long horizon caseload demands.

• Manage the end-to-end delivery of study-specific informed consent forms (ICFs), ensuring they are high quality, compliant, and delivered on time • Review, edit, and contribute directly to ICF content to ensure accurate alignment with study protocols and regulatory requirements • Work day-to-day with Study Delivery Teams and ICF Authors to develop ICFs that meet study timelines and operational needs • Perform quality checks on all study-level ICFs, resolving issues quickly to maintain speed and consistency • Partner with Patient Engagement teams to incorporate patient feedback and improve clarity, accessibility, and usability of ICFs • Coordinate ICF translations, version control, and country-specific updates to support global study execution • Maintain and actively manage study ICF tracking, reconciliation, and status reporting across studies • Identify and implement practical improvements to ICF processes, tools, and ways of working to improve delivery performance

• Drive the planning and execution of clinical study start-up activities • Ensure trials are launched efficiently, compliantly, and to the highest quality standards • Lead the planning and delivery of clinical study start-up activities from global to local • Own and manage study start-up plans and milestones • Act as the primary point of contact for cross-functional start-up teams • Identify, assess, and mitigate risks proactively • Partner closely with Study Delivery Leads, managers, and local teams • Apply strong operational and regulatory knowledge to enable high-quality execution • Manage internal resources and external suppliers • Contribute to continuous improvement by sharing expertise, mentoring colleagues, and developing best practices

• Shape how patients around the world understand and engage with clinical research • Lead and develop a high-performing global Informed Consent Form (ICF) team • Own the end-to-end ICF development process • Provide strategic and operational leadership for ICF planning, resourcing, and execution across the pipeline • Ensure compliance with global and country-specific regulatory requirements and inspection readiness • Partner cross-functionally to deliver patient-centric, clear, and consistent informed consent content • Monitor performance metrics, trends, and inspection findings to drive data-led improvements • Act as a change leader, strengthening collaboration, accountability, and clarity of roles across stakeholders • Line manage and mentor ICF managers, building capability, engagement, and a culture of excellence