• Lead and grow the Account Management team: hire, onboard, coach, set goals, run regular 1:1s and performance evaluations. • Own client retention and growth across your team’s portfolio and act as the client escalation point alongside Account Managers. • Help build and manage client budgets and forecast spend to achieve client ROI and company revenue goals. • Collaborate with operations to ensure timely delivery of services and campaign milestones across cross-functional teams (SEO, Content, Ads, Technical). • Drive strategic, high-value client conversations (quarterly business reviews, roadmaps, upsell/cross-sell opportunities). • Define and track KPIs and success metrics (retention, MRR, client satisfaction, on-time delivery, campaign performance). • Create, document, and continuously improve SOPs, playbooks and reporting for the Accounts team. • Provide structured feedback, career development and training to Account Managers, including run regular skills enablement. • Lead incident and escalation resolution, preserving client trust and ensuring root-cause remediation. • Produce executive-level reporting and communicate team progress, risks and opportunities to senior leadership. • Partner with Sales to ensure smooth handoffs and prioritization of client needs.

• Define, develop, and manage the PET implementation strategy aligned with business growth objectives. • Establish a standardized, scalable implementation framework that reduces time from interest to go live. • Anticipate and proactively address barriers to PET adoption. • Own accountability for implementation outcomes, including quality of execution and sustained adoption. • Continuously evaluate and refine implementation processes and tools. • Collaborate with Sales and Clinical Applications throughout the customer lifecycle. • Engage directly with hospital executives and clinical teams to drive alignment and adoption.

• Identify, monitor, and analyze state legislation and relevant state policy that is critical in life sciences, domestic manufacturing, biopharmaceutical manufacturing, electronic materials, imaging, medical device and general healthcare issues. • Support the government relations goals by lobbying, building coalitions, and expanding relationships with key decision-makers, policymakers, governors, and related staff. • Participate in the development of policy positions, strategies, and execution of tactics in support of members’ state legislative and regulatory activity. • Advise and inform state level officials and other key stakeholders of policy positions and issues. • Establish and maintain strong relationships with relevant partner organizations, state trade associations and staff. • Conduct research, develop analysis and coordinate materials for use in public policy outreach and communications. • Manage the preparation, forecasting, monitoring, and tracking of the relevant aspects of the State Government Affairs & Public Policy budget. • Work collaboratively with colleagues at all subsidiary companies. • Advise, manage, and inform on relative incentive agreements in states that Fujifilm is expanding or has active state and local incentive agreements. • Identify critical state policy goals for all subsidiary companies to track and engage in

• Maximize opportunities & client value in your coverage universe • Build enduring relationships at senior and executive levels • Serve as expert and thought partner to clients on market trends, using Crux Market Intelligence • Win mandates across all of Crux’s product lines, including debt, tax credits, tax equity • Advise clients on capital structure & capital formation strategy • Support clients through transaction execution, in conjunction with each of Crux’s product groups • Ensure clients experience maximum value from the Crux software & Intelligence platforms • Collaborate with product groups (tax equity, debt, tax credits) to develop new offerings • Iterate with our software & AI teams based on customer feedback to deliver more value • Leverage your expertise & credibility to drive public speaking opportunities, webinars • Contribute to the development of Market Intelligence and intellectual property