• Engage with clients to understand their business goals, customer personas, and resolution paths • Write, test, and refine AI prompts and system instructions to optimize clarity, tone, and model performance across different channels. • Define tone of voice guidelines, ensuring consistency with brand standards while adapting for channel (chat vs. SMS vs. voice). • Design experiences that gracefully handle multi-intent queries, context switching, and proactive interactions. • Partner with analytics teams to monitor live performance (containment, abandonment, sentiment) and use insights to continuously improve conversation flows. • Maintain libraries of reusable conversation patterns, error handling scripts, and test scorecards for internal consistency.

• Lead complex, cross-team design initiatives from problem framing and discovery through shipped outcomes. • Map end-to-end user journeys to identify system-level gaps and define scalable experience solutions. • Produce high-quality design artefacts, including flows, wireframes, prototypes, and documentation, that create alignment and enable confident implementation. • Shape experience frameworks, visual systems, and design standards that scale across platforms and teams. • Translate research, analytics, and business context into clear recommendations, actionable plans, and long-term experience strategy. • Lead and guide user research and usability testing efforts, synthesizing insights into practical product decisions. • Set and uphold a high bar for usability, accessibility, and visual craft, embedding inclusive design standards across products by default. • Facilitate planning sessions, design workshops, and design reviews that drive alignment and clarity. • Mentor designers and influence cross-functional partners to strengthen user-centered thinking and design quality.

• Design and build consumer-facing Virtual Agents using Vonage AI’s no-code Studio • Solve customer communication challenges using voice and text-based conversational interfaces • Collaborate with product, solutions, and customer applications teams to ensure conversations are intelligent and intuitive • Write and refine conversation scripts that reflect each customer’s brand voice and tone • Lead copywriting for new dialogue, adapt existing content (FAQs, SOPs), and contribute to content library management • Develop prototypes, mockups, conversation flows, and other design artifacts to communicate ideas clearly • Work closely with engineering and technical partners to assess use cases, contexts, and user intents • Manage multiple projects and stakeholders simultaneously, while thinking critically about design quality and user experience.

• Work with clients to assess their needs and style requirements • Think creatively and develop new design concepts, logos, visual identities, & graphics • Collaborate with team members and clients on digital creative creation • Generate print creative (flyers, proposals, literature, decks, mailers, etc.) • Create and optimize of static web graphics • Apply client branding and build web graphics for product web design templates • Assist on website design with client communication, brand application, custom graphic creation, and UX design • Create and optimize animated GIFs and more advanced motion graphics in video format • Edit videos and DTCs • Support in video production as needed • Create and generate branding assets and collateral • Amend final designs to align with team and client comments in order to gain final approval • Other responsibilities as requested • Work as part of a team with digital strategists, developers, client representatives, and other designers • Collaborate in design discussions between the creative team and other Middle Seat teams • Understand the current creative landscape in political design and ensure that we are helping set trends in the space -- not just responding to them • Offer creative direction and feedback to designers on the Middle Seat team and design contractors as needed • As needed, lead team training sessions on new tools, processes, and best practices • Contribute to new client pitches • Other responsibilities as requested