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Vonage is a cloud communications provider for businesses and consumers. The company was founded in 2001, first offered a subscription service in 2004 in the Uni
Customer & Tech Trainer – Conversational Design
Location
United States
Posted
102 days ago
Salary
$61.9K - $77.4K / year
Seniority
Senior
Job Description
Customer & Tech Trainer – Conversational Design
Vonage
• Design and build consumer-facing Virtual Agents using Vonage AI’s no-code Studio • Solve customer communication challenges using voice and text-based conversational interfaces • Collaborate with product, solutions, and customer applications teams to ensure conversations are intelligent and intuitive • Write and refine conversation scripts that reflect each customer’s brand voice and tone • Lead copywriting for new dialogue, adapt existing content (FAQs, SOPs), and contribute to content library management • Develop prototypes, mockups, conversation flows, and other design artifacts to communicate ideas clearly • Work closely with engineering and technical partners to assess use cases, contexts, and user intents • Manage multiple projects and stakeholders simultaneously, while thinking critically about design quality and user experience.
Job Requirements
- Native-level English proficiency (spoken and written)
- Excellent writing and verbal communication skills
- Strong interpersonal skills and ability to work in a global, remote team
- Ability to learn new systems quickly and work effectively in a fast-paced environment
- Strong analytical and problem-solving skills
- Ability to meet deadlines and manage multiple priorities.
- Familiarity with human–machine interaction principles
- Experience publishing at least one Virtual Agent
- Prior experience in conversation design.
Benefits
- Discretionary time off
- Medical, Dental & Vision Insurance
- 401(k)
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