• Champion quality processes throughout our software development lifecycle (SDLC) • Coach product management, software engineers and others on the best approaches to ensure quality • Help build and maintain automated test suites • Influence the testing lifecycle of our product and upskill the entire team

• Design and execute comprehensive test plans and test cases for both UI and Backend components. • Perform UI testing (functional, regression, smoke, exploratory) across web and mobile platforms. • Conduct Backend testing, including API validation, microservices testing, workflow verification, and data integrity checks. • Lead exploratory testing sessions using structured techniques to uncover edge cases and high-risk defects. • Review user stories and acceptance criteria to ensure clarity, completeness, and testability before development begins. • Apply risk-based testing to prioritise not only critical functionality but also high-risk edge cases, complex integrations, and areas with a higher likelihood or impact of failure. • Collaborate with Product and Engineering to identify requirement gaps early and improve overall product quality. • Identify, document, and track defects with clear, reproducible steps and ensure timely resolution. • Participate actively in test planning, estimation, and test coverage discussions to ensure strong release quality. • Maintain clear documentation of test progress, results, and coverage metrics. • Own quality for specific product areas, contributing to release readiness and go/no-go recommendations. • Help enhance QA processes and contribute to increasing automated test coverage across UI and Backend. • Stay current with QA tools, trends, and industry best practices.

• Create and maintain testing documentation, including test plans, test cases, and bug reports. • Document test execution results in the designated test case management application. • Conduct QA tests and verify outcomes according to project schedules and timelines. • Identify, document, and explain defects within the defect tracking system. • Collaborate with the automation group to increase regression coverage for new and existing features. • Acquire and maintain detailed knowledge of the product suite. • Work in an Agile team environment alongside software engineers and product managers.

• Provide high level test estimates and contribute to capacity planning; • Analyze complex business requirements and participate in grooming sessions and Scrum ceremonies; • Develop comprehensive test plans, scenarios, cases and test data; • Identify automation opportunities and enable teams to adopt automated testing; • Ensure test execution readiness, including cross system dependency management; • Lead or oversee test execution, tracking milestones and escalation of risks; • Manage defects across all stages and support UAT; • Maintain and improve regression test suites. • Communicate findings, risks and recommendations to senior stakeholders; • Mentor QA analysts and support QA process improvements and innovation.