• Manage the enrolment, renewal, and administration of employee benefits programs, including health insurance, retirement plans, wellness programs, and other benefits. • Process and reconcile benefits invoices, ensuring accuracy and timely payments. • Handle employee inquiries related to benefits, providing clear and concise information. • Maintain benefits records and ensure data integrity in HR systems. • Support the annual benefits open enrollment process, including communications, system updates, and employee assistance. • Provide guidance on Cision’s benefits programs and assist with resolving employee questions and issues. • Communicate with employees regarding leave needs, ensuring they understand their responsibilities and any required documentation to qualify for and take leave. • Maintain appropriate communication with employees on leave to support a smooth and timely return to work; relay communication between employees and managers as needed. • Maintain complete and accurate records of leave and accommodation requests in accordance with legal requirements and best practices. • Manage and reconcile leave payments in collaboration with Payroll. • Ensure compliance with federal, state, and local regulations related to benefits programs. • Assist in preparing and filing required regulatory reports and documentation. • Stay up to date on benefits legislation and recommend necessary adjustments to programs. • Analyse benefits data to identify trends, issues, and opportunities for improvement. • Collaborate with the Benefits Leader to develop metrics and KPIs. • Liaise with benefits vendors and brokers to resolve issues and ensure high-quality service. • Assist in the evaluation and selection of benefits providers.

• Own and execute the end-to-end electronic onboarding process, ensuring timely completion of all required employment documentation. • Facilitate partnership with external vendors to initiate and monitor occupational health testing, background checks, I-9 employment verifications, verify candidate credentials, education verification and other pre-employment requirements. • Ensure compliance with established guidelines and designated licensing codes. • Partner with IT to coordinate technical assistance to properly set up their access and equipment. • Set up employee profiles in internal HR systems and trackers. • Assist the Care Advisory team to ensure completion and proper filing of all new hire paperwork, including offer letters, resumes, credentialing verification, and other necessary employment documentation to their personnel file and ensure they are compliant for audit readiness, as applicable. • Monitor the progress and integration of new employees, proactively identify any delays or compliance risk, provide support and resolve issues independently or escalate appropriately. • Provide timely professional communication with candidates, managers and internal stakeholders throughout the onboarding process to enable a smooth start with full completion of required employment documents. • Schedule orientation for new hires and communicate the list of new hires to hiring managers and track attendance, follow up on non-attendance and document outcomes. • Audit and maintain employee information such employment credentials according to established guidelines and regulated licensing standards including facilitating with the employee and updating our systems/files as necessary. • Regularly audit data for discrepancies and compliance regulations across our HR systems and ensure compliance with all processes. • Prepare documentation for internal and external audits. • Support audit preparation activities and ongoing compliance initiatives in partnership with HR leadership. Exercise discretion and maintain high level of confidentiality regarding all company information. • Completion of all required training assigned. • Proactively identify process gaps or inefficiencies and recommend improvements to strengthen compliance and operational effectiveness.

• Serve as the primary point of contact for all reported worker’s compensation reported incident; respond to and process injury reports within 24 hours. • Monitor and track workers compensation claims, partnering closely with supervisors and adjusters to ensure all data is accurate, current and compliant. Support employees with leave cases connected to workers compensation. • Assist in administering benefit programs and leaves related to workers compensation cases. • Manage accurate and timely administration of benefits, from enrollment to COBRA, and maintain strong relationships with employees and benefits carriers. • Meet all required timeframes for notifications, payment approvals and reporting. • Provide exceptional customer service to employees, candidates, vendors and guests. • Maintain strict confidentiality of all employee information, including HIPAA-protected data, compensation details, and benefits records. • Other projects and duties as assigned.

• Support ICHRA segmentation updates, manual data uploads, audience list refreshes, and QA within Braze to support communications developed by your Manager. • Support the execution and support of ongoing ICHRA operational campaigns including payments, monitoring workflows, error messaging, and optimization of recurring communications. • Support intake, prioritization, and organization of collateral and communication requests from Product, Operations, AM/IM, Gravie Care, Finance, Carrier Relations, and other stakeholders. • Conduct periodic audits of ICHRA-facing communications and collateral to ensure accuracy as operations, regulatory requirements, or product features evolve, and implement updates as needed. • Assist in the development of new collateral as identified by Manager. • Help review and edit communications to support your Manager, as needed, for clarity, tone, and alignment with Gravie’s brand guidelines across member and employer touchpoints. • Help support your Manager with ongoing projects that help support the overall member, employer and product marketing experience. • Help shape the communications experience for a fast growing ICHRA benefit portfolio and ensure members and employers receive clear and helpful messaging. • Join a team that is scaling quickly and contribute to building communications infrastructure that drives meaningful impact.