Role Description As a Training and Development Manager, you will be responsible for leading the training initiatives for all crew members. The manager will design and oversee training programs, assess their effectiveness, and facilitate continuous development to enhance overall crew performance and guest experience. Responsibilities - Responsible for coordinating, facilitating, and conducting HR, Margaritaville Brand, and department training. - Report immediately to Human Resource Director and Hotel Director about any discrepancy or issue encountered regarding training of the crew. - Design and implement training programs for new and existing crew members to ensure they are equipped with the skills and knowledge necessary to deliver exceptional service, uphold safety protocols, and align with the company's brand values. - Work closely with HR Services/Crew Purser team to design and refine processes to ensure a smooth onboarding experience for new crew members. - Coordinate with Shoreside team to develop, implement, and facilitate corporate and brand driven initiatives. - Development and implementation of in-service training based on needs identified by relevant KPIs. - Work with department leaders to identify supplemental training and development opportunities for crew members. - Promote a culture of continuous learning and development. - Design and implement relevant leadership development programs and initiatives to equip onboard leaders with the knowledge and skills to support a positive and effective work environment. - Track training compliance and maintain accurate training records. - Responsible for supervision and assistance of the Crew Engagement Coordinator. - Work closely with Crew Engagement Coordinator and Shoreside teams to maintain effective and timely communication. Qualifications - Minimum 21 years old - Relevant ship experience is preferred - Good level of English language - Formal education in HR, Training & Development, or Business Administration. - Additional coursework or certification in leadership development and instructional design is a plus. - Minimum 3–5 years of experience in HR training, employee engagement, or organizational development. - Experience designing and delivering training programs for diverse, multicultural teams. - Previous experience in hospitality or cruise industry strongly preferred. - Experience managing onboarding processes and compliance tracking. - Strong understanding of HR principles, training methodologies, and adult learning theories. - Knowledge of brand standards and customer service excellence. - Familiarity with LMS platforms and compliance reporting. - Understanding of maritime regulations and safety protocols is a plus. - Excellent presentation and facilitation skills for in-person and virtual training. - Strong organizational and project management skills to coordinate multiple initiatives. - Effective communication and interpersonal skills for engaging crew and leadership. - Ability to design creative and impactful training materials aligned with brand values. - Skilled in data analysis for identifying training needs based on KPIs. - Ability to speak additional languages such as Spanish, French or German preferred. Benefits - Cruise Line founded by former crew member - Embrace the Margaritaville lifestyle and deliver the FUN - Free accommodation, food and Wi-Fi for crew - Industry leading Salaries and Benefits + excellent tips - Focused on Crew Career Progression - Great Crew Recognition Programs and friendly atmosphere - Make Memories combining Work and Travel

First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years.    Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.   About the Opportunity: First Help Financial, voted and certified as a “Great Place to Work” by our workforce for five years in a row, is adding a new associate to our People Operations department to accommodate our remarkable growth! Your Title: HR Generalist Your Location: Remote - Anywhere in the U.S. (EST or CST preferred) Reports To: Senior Manager, People Operations Schedule: Monday - Friday, 9:00 a.m. - 5:30 p.m. EST Compensation: $61,000 + bonus The HR Generalist plays a key role in supporting a wide range of People Operations functions, including onboarding, employee relations, performance programs, compliance, and HR technology. This position is essential to ensuring smooth day‑to‑day operations and strong alignment between HR practices and organizational goals. What you will do:  Your duties will include, but are not limited to: Employee Relations - Serve as a point of contact for employees regarding HR‑related questions and issues. - Foster a positive employee experience by resolving issues promptly and effectively. - Support the development and delivery of employee engagement initiatives. - Co‑lead weekly new‑hire orientation sessions with the People Operations team. - Conduct exit interviews with departing employees and document feedback. - Assist with socialization and engagement programs owned by the HR department. - Support management training programs and coordinate logistics for company‑wide events. HRIS & Technology - Serve as the primary contact for various HR systems, including the HRIS, rewards and recognition platform, learning management system, and company travel system. - Manage relationships with employee engagement vendors and assist with due diligence and vendor selection processes. - Generate basic HRIS reports and help maintain accurate data across systems. Training & Development - Assist in implementing and delivering training across multiple HR and professional topics. - Act as a point of contact for the learning management system (Juno Journey). - Support the monitoring and evaluation of training program effectiveness. HR Policies & Compliance - Communicate and help administer HR policies and procedures. - Maintain accurate and up‑to‑date employee records. - Conduct audits of HR processes, systems, and documentation to ensure compliance with federal, state, and internal requirements.

First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years.    Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.   About the Opportunity: First Help Financial, voted and certified as a “Great Place to Work” by our workforce for five years in a row, is adding a new associate to our People Operations department to accommodate our remarkable growth! Your Title: Associate, People Operations Your Location: Remote - Anywhere in the U.S. (EST or CST preferred) Reports To: Senior Manager, People Operations Schedule: Monday - Friday, 9:00 a.m. - 5:30 p.m. EST Compensation: $61,000 + bonus The Associate, People Operations plays a key role in supporting a wide range of People Operations functions, including onboarding, employee relations, performance programs, compliance, and HR technology. This position is essential to ensuring smooth day‑to‑day operations and strong alignment between HR practices and organizational goals. What you will do:  Your duties will include, but are not limited to: Employee Relations - Serve as a point of contact for employees regarding HR‑related questions and issues. - Foster a positive employee experience by resolving issues promptly and effectively. - Support the development and delivery of employee engagement initiatives. - Co‑lead weekly new‑hire orientation sessions with the People Operations team. - Conduct exit interviews with departing employees and document feedback. - Assist with socialization and engagement programs owned by the HR department. - Support management training programs and coordinate logistics for company‑wide events. HRIS & Technology - Serve as the primary contact for various HR systems, including the HRIS, rewards and recognition platform, learning management system, and company travel system. - Manage relationships with employee engagement vendors and assist with due diligence and vendor selection processes. - Generate basic HRIS reports and help maintain accurate data across systems. Training & Development - Assist in implementing and delivering training across multiple HR and professional topics. - Act as a point of contact for the learning management system (Juno Journey). - Support the monitoring and evaluation of training program effectiveness. HR Policies & Compliance - Communicate and help administer HR policies and procedures. - Maintain accurate and up‑to‑date employee records. - Conduct audits of HR processes, systems, and documentation to ensure compliance with federal, state, and internal requirements.

• Act as a strategic partner to business leaders on all people-related matters • Align HR initiatives with business objectives • Drive organizational design and talent acquisition • Ensure regular performance management cycles • Oversee onboarding and offboarding processes • Partner on compensation and incentive programs • Identify L&D needs and create trainings • Advise on employee relations and manage complex cases