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Practice Manager, Client Experience Lead
Location
South Africa
Posted
105 days ago
Salary
$1.5K - $2K / month
Seniority
Senior
Job Description
Practice Manager, Client Experience Lead
ScaleSource
• Build and manage courses inside Skool • Organize modules and curriculum • Upload recordings within 48 hours • Improve onboarding flows • Maintain clean course structure • Track engagement and retention • Keep the backend tight and world-class • Manage inbound email + LinkedIn DMs • Respond within 24 hours • Coordinate scheduling + follow-ups • Track renewals and retention • Conduct proactive check-ins • Keep CRM spotless • Execute outbound campaigns (large distribution email campaigns, LinkedIn outreach sequences, cold calls) • Track conversion metrics • Support list growth initiatives • Manage Social Media posting calendar • Post content consistently • Respond to comments & DMs • Help support launches • Trim videos • Upload clips • Create simple Canva graphics • Organize content assets
Job Requirements
- Minimum **12 months actively managing a Skool course**
- 3+ years supporting a business coach, consultant, or professional services firm
- Experience contributing to a coaching program with 100+ paying members
- Experience executing outbound campaigns (email + LinkedIn + calls)
- Experience with AI and Automation Workflows (Zapier)
- Strong written and spoken English
- Organized, systems-driven, proactive
- Helped scale a course from early stage to 100+ members (Strongly Preferred)
- Helped grow an email list to 10,000+ (Strongly Preferred)
- CRM management experience (Strongly Preferred)
- Familiarity with EOS concepts (Strongly Preferred)
- Experience supporting cohort launches (Strongly Preferred)
Benefits
- Paid Quarterly International Travel Required
- Annual performance bonus target: 50% of base salary
- Extensive Training Opportunities
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