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ScaleSource logo
ScaleSource

Empowering franchises with top-tier remote talent to scale smarter, faster, and more efficiently. #RemoteHiring

Practice Manager, Client Experience Lead

Location

South Africa

Posted

105 days ago

Salary

$1.5K - $2K / month

Seniority

Senior

3 yrs expEnglish

Job Description

Practice Manager, Client Experience Lead

ScaleSource

• Build and manage courses inside Skool • Organize modules and curriculum • Upload recordings within 48 hours • Improve onboarding flows • Maintain clean course structure • Track engagement and retention • Keep the backend tight and world-class • Manage inbound email + LinkedIn DMs • Respond within 24 hours • Coordinate scheduling + follow-ups • Track renewals and retention • Conduct proactive check-ins • Keep CRM spotless • Execute outbound campaigns (large distribution email campaigns, LinkedIn outreach sequences, cold calls) • Track conversion metrics • Support list growth initiatives • Manage Social Media posting calendar • Post content consistently • Respond to comments & DMs • Help support launches • Trim videos • Upload clips • Create simple Canva graphics • Organize content assets

Job Requirements

  • Minimum **12 months actively managing a Skool course**
  • 3+ years supporting a business coach, consultant, or professional services firm
  • Experience contributing to a coaching program with 100+ paying members
  • Experience executing outbound campaigns (email + LinkedIn + calls)
  • Experience with AI and Automation Workflows (Zapier)
  • Strong written and spoken English
  • Organized, systems-driven, proactive
  • Helped scale a course from early stage to 100+ members (Strongly Preferred)
  • Helped grow an email list to 10,000+ (Strongly Preferred)
  • CRM management experience (Strongly Preferred)
  • Familiarity with EOS concepts (Strongly Preferred)
  • Experience supporting cohort launches (Strongly Preferred)

Benefits

  • Paid Quarterly International Travel Required
  • Annual performance bonus target: 50% of base salary
  • Extensive Training Opportunities

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