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CBTS partners with businesses to deliver innovative technology solutions, including application services, cloud solutions, consulting, digital workplace solutions, infrastructure,
Associate Delivery Manager
Location
United States
Posted
105 days ago
Salary
$63K - $95K / year
Seniority
Mid Level
Job Description
Associate Delivery Manager
CBTS
• Own overall project coordination from order intake through installation and billing activation. • Track milestones, manage timelines, and ensure on-time service delivery. • Coordinate vendor meetings for project kick-offs and take-offs. • Attend weekly customer calls and provide implementation updates. • Coordinate WebEx/MS Teams spaces needed for installs when required. • Trigger billing upon successful installation completion. • Demonstrate technical competence in VoIP services and network solutions. • Manage porting of client existing phone numbers. • Build and configure phones in BroadSoft / Control Hub. • Coordinate installation scheduling with field technicians. • Order and track circuits (DIA / Bandwidth Aggregation). • Order hardware, licenses, and required service components. • Ship equipment to customer sites and validate receipt. • Act as first-level customer support during implementations. • Provide both pre-sales and post-sales implementation support. • Maintain clear communication between clients and internal teams.
Job Requirements
- Bachelor's degree in IT, Telecommunications, Engineering, or Business (preferred)
- 8–12+ years of experience in VoIP delivery, telecom project coordination, or network service implementation
- Strong knowledge of VoIP systems and services
- Experience with BroadSoft / Control Hub
- Network circuits (DIA, bandwidth aggregation)
- Order provisioning and billing systems
- Jira / ServiceNow / ITSM tools
- Advanced MS Office skills
- Experience with Agile / Delivery tracking tools (preferred)
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
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