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CBTS

CBTS partners with businesses to deliver innovative technology solutions, including application services, cloud solutions, consulting, digital workplace solutions, infrastructure,

Associate Delivery Manager

Location

United States

Posted

105 days ago

Salary

$63K - $95K / year

Seniority

Mid Level

Bachelor Degree8 yrs expEnglishITSMServiceNowVoIP

Job Description

Associate Delivery Manager

CBTS

• Own overall project coordination from order intake through installation and billing activation. • Track milestones, manage timelines, and ensure on-time service delivery. • Coordinate vendor meetings for project kick-offs and take-offs. • Attend weekly customer calls and provide implementation updates. • Coordinate WebEx/MS Teams spaces needed for installs when required. • Trigger billing upon successful installation completion. • Demonstrate technical competence in VoIP services and network solutions. • Manage porting of client existing phone numbers. • Build and configure phones in BroadSoft / Control Hub. • Coordinate installation scheduling with field technicians. • Order and track circuits (DIA / Bandwidth Aggregation). • Order hardware, licenses, and required service components. • Ship equipment to customer sites and validate receipt. • Act as first-level customer support during implementations. • Provide both pre-sales and post-sales implementation support. • Maintain clear communication between clients and internal teams.

Job Requirements

  • Bachelor's degree in IT, Telecommunications, Engineering, or Business (preferred)
  • 8–12+ years of experience in VoIP delivery, telecom project coordination, or network service implementation
  • Strong knowledge of VoIP systems and services
  • Experience with BroadSoft / Control Hub
  • Network circuits (DIA, bandwidth aggregation)
  • Order provisioning and billing systems
  • Jira / ServiceNow / ITSM tools
  • Advanced MS Office skills
  • Experience with Agile / Delivery tracking tools (preferred)

Benefits

  • Health insurance
  • 401(k) matching
  • Paid time off
  • Flexible work arrangements

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