• Successfully offboard external vendors by auditing existing configurations, creating comprehensive technical documentation, and establishing best practices for future development. • Maintain and optimize a library of complex Screen Flows and Autolaunched Flows that drive our clinical and operational workflows. • Manage Health Cloud-specific features, including Patient Accounts, Care Plans, Life Events, and Clinical Data Models, ensuring all configurations meet HIPAA compliance standards. • Design and implement strategies to connect Salesforce with external clinical databases and third-party APIs. • Lead the strategy for incorporating LLMs (external APIs) to assist with note summarization, predictive analytics, or automated patient communication. • Work directly with leadership to translate business requirements into scalable technical solutions.

• Design, develop, and implement solutions using Salesforce Service Cloud and Sales Cloud. • Configure and customize Salesforce applications to meet evolving business requirements. • Build custom functionality using Apex, Visualforce, Lightning Web Components (LWC), and Aura components. • Create interactive and personalized learning environments within Salesforce Communities to effectively engage partners. • Develop LWC-based components within Experience Cloud (Communities) to enable course search functionality with dynamic filtering and registration capabilities. • Implement export functionality allowing course registrations to be downloaded in PDF or other required formats. • Integrate and display data from multiple external APIs within custom LWC components, including Catalogue Management tools. • Develop and maintain custom objects, workflows, flows, validation rules, and automation processes. • Integrate Salesforce with external systems using REST/SOAP APIs and web services. • Provide ongoing production support, enhancements, and troubleshooting. • Conduct code reviews and support performance tuning and optimization. • Collaborate with business, sales, and service teams to gather requirements and translate them into scalable technical solutions. • Manage deployments using change sets or CI/CD tools while adhering to development best practices. • Support Service Cloud functionality including case management, entitlements, knowledge base, omni-channel, and automation. • Support Sales Cloud features such as lead management, opportunity management, forecasting, and reporting. • Maintain documentation and ensure high-quality, maintainable deliverables.

• Design solutions that leverage Salesforce best practices and introduce new technologies when necessary. • Build scalable integrations across all the enterprise application and platforms • Create custom solutions that are highly functional, scalable, and easily maintained. • Translate business requirements into solutions that best leverage the Salesforce platform and various integrations. • Research and advise on proactive best practices for Salesforce solutions, including update cadences, data hygiene, and effective reporting across the sales-org. • Identify efficiency opportunities and innovative approaches. • Work on a variety of Salesforce support and enhancement requests. • Serve as technical operations resource for Salesforce and other systems, and the relationship between these systems. • Design end-to-end solutions, incorporating industry best practices, Salesforce capabilities, and integration points. • Lead solution reviews and ensure alignment with architectural guidelines. • Collaborate closely with cross-functional teams to ensure solutions meet business needs. • Present technical concepts and solutions to both technical and non-technical stakeholders.

• Design, develop, and implement Salesforce Revenue Cloud (CPQ & Billing) solutions • Configure and customize Salesforce CPQ including product bundles, pricing rules, discount schedules, quote templates, and approval processes • Implement Salesforce Billing features such as invoice generation, subscription management, payment processing, and revenue recognition • Develop Apex classes, triggers, Lightning Web Components (LWC), and Flows to support business requirements • Manage and enhance quote-to-cash processes ensuring scalability and performance • Integrate Salesforce with external systems using REST/SOAP APIs and middleware tools • Perform unit testing, support UAT, and manage deployments using CI/CD best practices • Troubleshoot and resolve production issues and optimize system performance • Collaborate with business stakeholders, architects, and functional teams to deliver high-quality solutions • Maintain documentation and adhere to Salesforce development best practices