• Design, develop, and implement solutions using Salesforce Service Cloud and Sales Cloud. • Configure and customize Salesforce applications to meet evolving business requirements. • Build custom functionality using Apex, Visualforce, Lightning Web Components (LWC), and Aura components. • Create interactive and personalized learning environments within Salesforce Communities to effectively engage partners. • Develop LWC-based components within Experience Cloud (Communities) to enable course search functionality with dynamic filtering and registration capabilities. • Implement export functionality allowing course registrations to be downloaded in PDF or other required formats. • Integrate and display data from multiple external APIs within custom LWC components, including Catalogue Management tools. • Develop and maintain custom objects, workflows, flows, validation rules, and automation processes. • Integrate Salesforce with external systems using REST/SOAP APIs and web services. • Provide ongoing production support, enhancements, and troubleshooting. • Conduct code reviews and support performance tuning and optimization. • Collaborate with business, sales, and service teams to gather requirements and translate them into scalable technical solutions. • Manage deployments using change sets or CI/CD tools while adhering to development best practices. • Support Service Cloud functionality including case management, entitlements, knowledge base, omni-channel, and automation. • Support Sales Cloud features such as lead management, opportunity management, forecasting, and reporting. • Maintain documentation and ensure high-quality, maintainable deliverables.

• Design solutions that leverage Salesforce best practices and introduce new technologies when necessary. • Build scalable integrations across all the enterprise application and platforms • Create custom solutions that are highly functional, scalable, and easily maintained. • Translate business requirements into solutions that best leverage the Salesforce platform and various integrations. • Research and advise on proactive best practices for Salesforce solutions, including update cadences, data hygiene, and effective reporting across the sales-org. • Identify efficiency opportunities and innovative approaches. • Work on a variety of Salesforce support and enhancement requests. • Serve as technical operations resource for Salesforce and other systems, and the relationship between these systems. • Design end-to-end solutions, incorporating industry best practices, Salesforce capabilities, and integration points. • Lead solution reviews and ensure alignment with architectural guidelines. • Collaborate closely with cross-functional teams to ensure solutions meet business needs. • Present technical concepts and solutions to both technical and non-technical stakeholders.

• Design, develop, and implement Salesforce Revenue Cloud (CPQ & Billing) solutions • Configure and customize Salesforce CPQ including product bundles, pricing rules, discount schedules, quote templates, and approval processes • Implement Salesforce Billing features such as invoice generation, subscription management, payment processing, and revenue recognition • Develop Apex classes, triggers, Lightning Web Components (LWC), and Flows to support business requirements • Manage and enhance quote-to-cash processes ensuring scalability and performance • Integrate Salesforce with external systems using REST/SOAP APIs and middleware tools • Perform unit testing, support UAT, and manage deployments using CI/CD best practices • Troubleshoot and resolve production issues and optimize system performance • Collaborate with business stakeholders, architects, and functional teams to deliver high-quality solutions • Maintain documentation and adhere to Salesforce development best practices

• Design and implement APEX solutions (domain/service/selector patterns, one-trigger-per-object, bulkified & governor-safe) • Build and secure APEX REST APIs, callouts (Named Credentials), Platform Events, async APEX (Queueable/Batch/Schedulable/Future), and CDC-driven flows • Optimise SOQL/SOSL (selective filters, indexes, query plans); handle large-data operations safely • Create invocable APEX for lightweight Flow orchestration where appropriate; contribute to refactoring hotspots when needed • Write meaningful unit tests (mocking callouts, positive/negative/bulk cases) and keep quality gates green (PMD/Sonar rules, coverage with intent) • Proactively participate in the design of solutions applying best practices • Collaborate in design reviews with Architects; align on non-functional requirements (performance, security, scale) • Partner with DevOps on CI/CD (Git, PRs, SFDX/DevOps Center, packaging); support safe rollbacks and feature flagging • Support UAT and provide diagnostics on incidents (logs, debug levels, event monitoring) • Document decisions and APIs succinctly; keep Jira tickets updated and review peers’ PRs • Customize Salesforce objects, fields, page layouts, record types, search, list views, queues, reports and dashboards • Guide and support other team members to use best practices during design and implementation • Optimize existing builds to reduce technical debt and improve org health and efficiency • Create and maintain automations (flows, approval processes, assignment rules, email automations) • Maintain security such as user accounts, sharing rules, user roles, user profiles, user permissions, field level security, groups, validations in line with administration structure definition • Contribute to the overall Salesforce architecture strategy, ensuring system scalability, maintainability, and performance