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Phreesia empowers patients to take an active role in their health and achieve better outcomes.
Client Experience Manager
Location
New York
Posted
165 days ago
Salary
$135K - $150K / year
Seniority
Senior
Job Description
Client Experience Manager
Phreesia
• Generate new business with media/advertising buying agencies/AORs/Life Science companies for appropriate brands that have patient and/or HCP-facing strategic imperatives. • Leverage your confidence, strong organizational and time management skills to foster healthy relationships with all levels of customers (virtually and in-person) that allow you to share our capabilities through presentations and listen for brand leads. • Manage client relationships through organizational changes and follow pharmaceutical industry trends, new product launches, and client-specific news daily. • Work with a great deal of independence to prepare/present advertising/campaign capabilities presentations and product demonstrations with the goal of increasing opportunities and hit sales goals. • Develop strategic and creative account plans for managing digital advertising agencies/life science companies and their respective brand opportunities, complete advertising media agency RFP templates and ensure that Phreesia is included in such proposals. • Collaborate across Network Solutions teams and mentor junior team member to drive strategic initiatives.
Job Requirements
- Bachelor’s degree and 4+ years of account or client facing experience in digital sales, media or creative agencies, healthcare publishing, or digital advertising.
- Healthcare experience required; Point of Care, Out of Home, Programmatic, Pharmaceutical (DTC and/or HCP) and/or OTC experience highly valued.
- Familiarity with digital media vernacular including recommending new actions clients could take to increase brand awareness based on campaign insights/measurement.
- Expertise creating presentations using PowerPoint that “WOW!” the customer and lead to securing new business.
- Enthusiasm to connect with clients outside of a business office in social settings within the NYC area adjacent areas as well as occasionally travel to clients outside of the NYC area.
Benefits
- 100% Remote work + home office expense reimbursements
- Competitive compensation
- Flexible PTO + 8 company holidays
- Monthly reimbursement for cell phone + internet + wellness
- 100% Paid 12-week parental leave to our U.S. employees, as well as a generous parental benefit to our employees in Canada
- Variety of insurance coverage for people (and pets!)
- Continuing education and professional certification reimbursement
- Opportunity to join an Employee Resource Group.
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