• Assist Partner Success Directors in onboarding, retention, and remediation efforts for Futuri Sales Intelligence Radio partners. • Monitor and assess health scores across Radio markets, overseeing Grow/Adopt campaigns, addressing retention risks, and proactively engaging with Radio partners. • Collaborate with the Futuri Sales Intelligence President to ensure seamless execution of onboarding strategies and outreach initiatives. • Support onboarding for new Futuri Sales Intelligence partners, ensuring smooth setup and early success. • Train AEs and managers on how to use the platform effectively. • Conduct proactive outreach to partners to support usage, answer questions, and build strong relationships. • Gather testimonials and feedback to support internal reporting and product improvements. • Respond quickly and professionally to partner inquiries, helping resolve issues or coordinating with internal teams when needed. • Maintain detailed partner touchpoints and activity records inside Hubspot. • Assist Marketing/CX Lead in preparing monthly usage recaps. • Collaborate closely with the Partner Success team to maintain clear communication and unified support plans.

• Leading a team of operations experts that support the Customer Launch teams (Onboarding, Data Migrations, and Professional Services), working closely with their leadership team as an extension of their team • Driving the planning of and owning specific strategic initiatives, programs, and projects in support of the Customer Launch team’s annual goals and quarterly OKRs • Becoming an expert on key metrics, data, processes, and procedures, surfacing key insights or trends, and proposing action plans to drive to targets • Identifying and implementing opportunities to achieve targets, increase efficiency, and deliver an exceptional customer experience • Optimizing the Customer Launch team’s tech stack, including owning the implementation and ongoing optimization of a new Professional Services Automation tool. Making recommendations and implementing enhancements on a continuous basis to ensure the overall tech stack is effective in enabling the business’s strategy and evolving needs • Partnering with Customer Launch team’s leadership stakeholders to participate in and support the planning of their leadership meetings/onsites, MBRs, and other key events and presentations • Supporting cross-functional initiatives, programs, and projects to drive the broader Customer Success organization’s goals and also GTM goals, in partnership with your peers in the Customer Success Operations team and the Revenue Operations team

• Own the customer journey post-sale, leading onboarding, adoption, success, and renewal efforts across your book of strategic enterprise accounts. • Drive value realization by helping customers align Cortex to their engineering excellence, operational efficiency, and platform modernization initiatives. • Serve as a technical advisor by developing a deep understanding of the Cortex platform, SDLC best practices, cloud-native environments, and DevOps/Platform Engineering domains. • Lead high-stakes conversations with executives during business reviews, expansion discussions, and renewal negotiations — tying product adoption to measurable business impact. • Identify risks and opportunities early, and create structured action plans to drive customer health, mitigate churn, and accelerate growth. • Advocate internally for your customers by partnering closely with Cortex Product, Engineering, and Sales teams, influencing product roadmap and strategy based on customer feedback. • Continuously raise the bar for how Cortex drives technical adoption, customer outcomes, and operational excellence. • Contribute to the evolution of our Customer Success motion — bringing ideas, feedback, and process improvements to help us scale a world-class CS organization. • Travel expectation of up to 30%

• Ensure the retention and stability of restaurant accounts within your book of business and across the Dinova network. • Maintain regular communication with restaurant partners to address service needs, resolve issues, and foster long-term loyalty. • Foster relationships with existing restaurant partners to identify opportunities for network expansion. • Analyze your book of business to uncover trends and recommend new restaurant locations for the network. • Collaborate with sales and account management teams to develop and execute upsell strategies. • Monitor and manage the shared Restaurant Services team queue, triaging and resolving incoming partner and client requests. • Provide support to TechTouch accounts that do not have dedicated account managers. • Assist the team in managing private dining requests from corporate clients, prioritizing in network restaurant options.