• Lead the Quality Assurance and Proofing Unit • Ensure robust control oversight and assurance over reconciliation lifecycle activities • Provide independent validation and exception monitoring

• Audit producers and processors; • Compose business correspondence for supervisors, managers and professionals; this includes responding to Department of Insurance complaints and drafting specialized letters to our insureds; • Examine letters from policyholders or agents, original insurance applications, and other company documents to determine if processes were managed accurately; • Audit policy cancellation requests within company guidelines; • Organize and work with detailed office records, maintaining files and/or logs of various projects; • Audit processes for new business insurance policies, renewals, endorsements, and claims; • Process, prepare, and submit business or government forms; • Review and verify data, such as age, name, address on insurance applications and policies; • Transcribe data to worksheets and enter data into computer for use in preparing documents and present audit results; • Maintaining communication with Supervisor on progress of ongoing tasks and/or projects; • Anticipate project needs, discern work priorities, and meet deadlines; • Maintain that sensitive information regarding employees and the Company is kept confidential; • Provide back up when requested for other business needs • Complies with state and federal laws, Department of Insurance criteria, insurance carrier and Aspire General Insurance Services policies, procedures, and work rules; • Prompt and regular attendance; • Other duties as assigned.

• Develop and implement test plans, test cases, test scripts, and test reports for multiple software projects of varying sizes and technology platforms (web, mobile, and desktop) • Liaise with product owners, developers, UX/UI designers, support analysts, technical writers, and product/engineering leadership • Conduct in-depth manual regression testing and test of new features and fixes every day • Document and inform the development team of defects with clear communication of quantitative and qualitative findings derived from test results • Track quality assurance metrics, like defect densities and open defect counts, and monitor efforts to resolve product issues and provide updates • Ensure that the final product of every release satisfies the defined requirements and meets end-user expectations • Stay up to date with new testing tools and test strategies • Take initiative to identify areas to improve internal processes related to product release management and bug fixes • Demo new release functionality to our internal customer support team so they can become familiar with the new product features

• Develop and execute comprehensive test strategies for mobile, web, and backend systems. • Create and maintain automated test suites for UI, API, and end-to-end scenarios. • Collaborate with engineering, product, and design teams to define test requirements and ensure testability of features. • Identify, document, and track bugs, working closely with developers to facilitate resolutions. • Establish and promote QA best practices, tools, and processes across the engineering team. • Support release cycles by validating new features and performing regression testing. • Continuously improve automation coverage and drive the implementation of testing within CI/CD pipelines.