Aspire General Insurance

Claims Supervisor Fully Remote • AL, AZ, CA, FL, GA, HI, IN, KS, LA, MA, MI, MS, MN, MO, MS, NV, NJ, NC, OK, OH, PA, TN, TX, WI, NY • Claims Job Type Full-time Description Remote in these states only: AL, AZ, CA, FL, GA, HI, IN, KS, LA, MA, MI, MS, MN, MO, MS, NV, NJ, NC, OK, OH, PA, TN, TX, WI, NY Aspire General Insurance Company and its affiliated general agent, Aspire General Insurance Services, are on a mission to deliver affordable specialty auto coverage to drivers without compromising outstanding service. Our company values can best be described with ABLE: to always do the right thing, be yourself, learn and evolve, and execute. Join our team where every individual takes pride in driving their role for shared success. What You'll Do Under moderate supervision of Management, the Claims Supervisor performs the essential functions of the position, which includes but is not limited to supervising a team of Claims Representatives and Claims Support Specialists. Ensure that the team meets service standards and performs essential functions at or above the quality and service standards of Aspire General Insurance Company. DUTIES AND RESPONSIBILITIES: · Review of automobile claim investigations. · Make handling recommendations and provide directions to subordinates. · Ensure ongoing adjudication of claims within company standards and industry best practices and regulations. · Determine, recommend and grant authority for settlement and payment processes. · Responsible for overall file handling and work product quality of subordinates. · Produce grammatically correct and clearly written correspondence including letters, memos, reports and claim file documentation. · Assist in the operations of the claims department, including making recommendations and implementing an organizational structure adequate for achieving the department's goals and objectives. · Maintain a documented system of claims policies, systems, procedures and workflows to ensure smooth operations. · Provide feedback to Management on process and system improvement initiatives for the department. · Report to Management as soon as there is an awareness of any issues or concerns which may be detrimental to the department or Company; recommend policies and procedures to Management regarding quality issues that may arise. · Staff Training-Foster a highly focused training and development environment within the Claims Department. · Complies with state and federal laws, Department of Insurance criteria, insurance carrier criteria and follows and enforces Aspire General Insurance Company and partner’s policies, procedure and work rules. · Communicate and provide timely notification to the Human Resources Department for all things related to employee attendance, punctuality or possible leave related situations. · Provide timely and thorough documentation for all things related to employee performance, training, recognition and/or coaching. · Evaluate subordinates’ performance and administer personnel actions as required in coordination with human resources department. Ensure the Department has adequate scheduling, including time-off requests, work shift management, etc Assist to identify, recruit, hire and develop top talent. · Ability to achieve targeted performance goals Maintain that sensitive information regarding employees and the Company is kept confidential Regular and predictable punctuality and attendance. · Other duties as necessary. Requirements · Three plus years’ experience in Property and Casualty insurance industry. · Must have a clear understanding of insurance industry practices, standards and terminology. · Experience in handling subrogation, property damage and injury claims required. · Must be able to pass a background check. · Must have the ability to work in a high volume, fast-paced environment while managing multiple priorities. · Must have a disciplined approach to all job-related activities. · Must have a solid foundation of personal organization, sound decision making and analytical skills, strong interpersonal and customer service skills. · Must have strong keyboard skills as well as proficiency in Windows and MS Office products. INTER-RELATIONSHIP COMPONENT: - Ability to develop excellent working relationships with Staff, Partners, Clients and outside agencies. - Ability to communicate with others in an effective and friendly manner, one that is conducive to being a conscientious team member, fostering a spirit of goodwill, indicative of a professional environment and atmosphere. - Ability to be a team player and work cohesively with other Aspire General Insurance and Partner Companies’ staff to achieve company goals. - Able to represent the Company in a professional manner and contribute to the corporate image. - Able to consistently provide excellent service. WORKING CONDITIONS: - This is an exempt position which complies with an alternative work schedule when applicable. - This work environment is fast-paced, and accuracy is essential to successful task completion. - The office is that of a highly technical company supporting a paperless environment. - Travel may be required. - Requires extended periods of computer use and sitting. - This is a remote position. Benefits: Medical, Dental, Vision, HSA*, PTO, 401k, Company observed Holidays   Compensation may vary based on several factors, including candidate's individual skills, relevant work experience, location, etc. Salary Description $80,000-100,000 Annually

• Serve as the first point of contact for technical support requests via phone, email, live chat, or ticketing system. • Troubleshoot and resolve basic hardware, software, and network issues following established procedures. • Provide technical support for on site and remote employees, including laptops, desktops, monitors, printers, mobile devices, and peripherals. • Support audio visual (AV) and conference room equipment, including setup and basic troubleshooting. • Escalate complex or unresolved issues to Tier 2 or specialized support teams in a timely and well documented manner. • Participate in occasional after hours technical support, as required. • Perform system imaging, device configuration, equipment replacements, and workstation setup. • Assist with IT projects as assigned, including hardware refreshes or software deployments. • Help maintain accurate IT equipment inventory, including tracking and documentation. • Accurately document incidents, resolutions, and follow up actions in the ticketing system. • Assist in maintaining and improving Aspire’s IT support procedures and documentation. • Follow established IT policies, standards, and best practices at all times. • Maintain a high level of professionalism and deliver excellent customer service in all interactions. • Build and maintain positive relationships with end users and IT team members. • Work both independently and collaboratively to address on site and remote support needs effectively.

• Analyze historical and current financial data to assess performance and understand key business drivers • Monitor actual results against budget and forecast, identifying and explaining key variances and trends • Support monthly and quarterly forecasting processes, including data collection, validation, and consolidation • Build, maintain, and enhance financial models to support forecasting and business decision-making • Prepare recurring and ad hoc financial reports and presentations for management review • Assist in the development, tracking, and analysis of key performance indicators (KPIs) and benchmarks • Analyze financial and operational processes to identify risks, trends, and opportunities for improvement • Support operating and capital expenditure tracking and related financial reporting • Work with financial systems, databases, and data warehouses to extract, validate, and transform data • Partner with senior FP&A team members and cross-functional stakeholders to support planning and analysis initiatives • Contribute to the continuous improvement and automation of financial reporting and planning tools

• Ability to work on complex problems / projects where analysis of situations or data requires an in-depth evaluation of multiple factors. • Delivers critical analytical insights; research, conduct high-quality analyses, reports, and communicate key product performance metrics. • Research key business data using statistical analysis and data mining to understand historical patterns that can be utilized to improve business performance. • Develops the programming of scalable and flexible data reporting and analysis solutions to fulfill the needs of the team. • Monitors product performance/results in coordination with actuarial, loss analytic and performance analytics. • Develops, recommends/communicates, and executes on product strategies to improve profitability and market share of programs. • Monitor the marketplace for emerging opportunities and identify competitor and industrial changes impacting the effectiveness of the current product offers and pricing position. • Work with business stakeholders to provide technical, analytical and strategic leadership, controlling aspects of the development of project deliverables including cross-functional program management, data gathering and manipulation, analysis and modelling, and communication of insights and recommendations. • Provides data mining, pattern and root cause analyses to understand areas of untapped opportunity. Find areas of weakness and opportunity based on book performance. Formulates an analytic data-driven approach to address business questions around product, pricing, processes and/or underwriting rules to take advantage of opportunities and strengthen weaknesses. • Works with actuaries in developing and filing class, rate and / or form filings. • Provide, create, and develop automated technical solutions to complex manually intensive processes via Microsoft tools. • Provide guidance, collaboration, and execution of advanced data analysis and product development. Enhance/maintain departmental data/databases. • Participate in testing and QA work of various inputs to and outputs from the data warehouse and Business Intelligence application(s). • Monitor regulatory environment to ensure product compliance.

• The Director of Claims Quality leads the design, execution, and continuous improvement of the organization’s claims quality assurance program. • This role partners cross-functionally with Claims Leadership, Training, Data & Analytics, and IT to enhance claims performance, elevate customer experience, ensure regulatory compliance, and reduce leakage. • The Director drives data-informed strategies, builds high-performing teams, and embeds a culture of quality, accountability, and operational excellence across the claims organization.

• Ability to work on complex problems / projects where analysis of situations or data requires an in-depth evaluation of multiple factors. • Works with staff to develop and delivers critical analytical insights; research, conduct high-quality analyses, reports, and communicate key product performance metrics. • Manages teams research on key business data using statistical analysis and data mining to understand historical patterns that can be utilized to improve business performance. • Along with staff and IT develop the programming of scalable and flexible data reporting and analysis solutions to fulfill the needs of the team. • Oversee team that monitors product performance/results in coordination with actuarial, loss analytic and performance analytics. • Oversee the development, recommendations, communications, and execution of product strategies to improve profitability and market share of programs. • Monitor the marketplace for emerging opportunities and identify competitor and industrial changes impacting the effectiveness of the current product offers and pricing position. • Work with business stakeholders to provide technical, analytical and strategic leadership, controlling aspects of the development of project deliverables including cross-functional program management, data gathering and manipulation, analysis and modelling, and communication of insights and recommendations. • Manages team in providing data mining, pattern and root cause analyses to understand areas of untapped opportunity. Leads team in finding areas of weakness and opportunity based on book performance. Formulates an analytic data-driven approach to address business questions around product, pricing, processes and/or underwriting rules to take advantage of opportunities and strengthen weaknesses. • Oversees Product managers in working directly with actuaries in developing and filing class, rate and / or form filings. • Provide leadership in creating and developing automated technical solutions to complex manually intensive processes via Microsoft tools. • Provide guidance, collaboration, and execution of advanced data analysis and product development. Enhance/maintain departmental data/databases. • Oversees and makes team available to participate in testing and QA work of various inputs to and outputs from the data warehouse and Business Intelligence application(s). • Monitor regulatory environment to ensure product compliance.

• Develop and draft contract language for policies, coverage enhancements and endorsements for non-standard personal private auto programs across several states. • Analyze, organize, and effectively distribute information on insurance industry developments, including department of insurance bulletins, enacted legislation, and other information issued by regulatory and non-regulatory authorities such as the American Property Casualty Insurance Association (APCIA). • Proactively identify and solve regulatory and compliance risks. • Regularly monitor and assess areas of company operations to assess and ensure proper regulatory compliance. • Review, revise and test compliance in accordance with regulatory expectations and best practices. • Lead efforts to manage, develop, implement, and direct changes required by regulatory and insurance industry authorities. • Research and respond to questions internal business units concerning regulations, legislation, insurance department policies and positions, and other compliance-related issues. • Ensure accuracy and compliance of product and coverage related marketing materials by reviewing and approving prior to use. • Provide comprehensive legal review of underwriting guidelines. • Coordinate with product development teams to ensure that state-specific issues are addressed for new and existing lines of business and assist with product filings. • Verify that all corporate regulatory policies and procedures affecting all lines of business have been properly documented, implemented, and communicated to relevant internal and external parties. • Prepare opinions and other memoranda as requested. • Perform all other duties as assigned.

• Performs hands-on legal work in a range of areas including corporate compliance, commercial transactions, financing, reinsurance, intellectual property and copyright matters, and other regulatory matters. • Ensure compliance with federal and state insurance laws and regulations, including privacy and AI laws. • Provide legal support for market conduct exams, including coordination of responses and remediation efforts. • Support corporate governance initiatives, including board reporting, policy development, and legal oversight of governance frameworks. • Assist in the development and implementation of corporate compliance policies and training programs. • Drafting, reviewing, and negotiating various commercial contracts and agreements and regulatory filings as needed. • Execution of commercial contracts, including interaction with business units in the preparation of contracts and advising on the acceptable terms and conditions. • Managing and mitigating legal risks by designing and implementing company policies and procedures. • Monitor legislative and regulatory developments affecting the insurance industry and assess their impact on business operations. • Conduct other research as assigned. • Prepare opinions and other memoranda as requested. • Other duties as assigned.

• Serve as a key legal advisor to senior claims leadership, providing guidance on complex coverage matters. • Provide timely and well-reasoned legal coverage opinions on bodily injury and material damage claims under non-standard auto policies. • Analyze and interpret policy language, statutes, case law, and regulatory guidance across multiple jurisdictions. • Identify potential coverage issues and recommend proactive solutions to mitigate risk and ensure compliance. • Advise claims professionals on exposure, resolution strategies and regulatory compliance. • Collaborate with internal stakeholders to mitigate extra-contractual liability. • Coordinate with outside counsel and provide litigation support. • Develop and deliver training programs and guidance documents for claims staff. • Monitor emerging legal issues and legislative changes impacting auto insurance. • Support internal audits and compliance reviews related to claims handling and coverage determinations.

• Lead end-to-end project management for state expansion initiatives in the non-standard auto insurance space. • Collaborate with product, compliance, actuarial, underwriting, legal, and marketing departments to develop and launch state-specific products. • Ensure all state-specific regulatory requirements are met in coordination with legal and compliance teams. • Serve as a primary liaison between internal teams and executive leadership to align on goals, timelines, and deliverables. • Develop detailed project plans, timelines, and status reports; proactively identify risks and roadblocks. • Lead and facilitate high-impact meetings with senior stakeholders, ensuring clear decision-making and accountability. • Track project metrics and performance indicators to evaluate success and optimize future expansions. • Monitor and incorporate competitive intelligence and market dynamics into expansion strategy.