• Provide technical troubleshooting support to installers and other customers via phone or digital channels • Support customers by training, providing application engineering services and general technical consultancy in solar photovoltaic inverters, energy storage systems and EV chargers • Develop and maintain strong and synergetic relationships with key stakeholders in Solplanet´s distributor, installer and/or EPC network. • Collaborate with the sales teams to maintain customer relationships, gain customer trust and strengthen customer loyalty • Deliver online or onsite training to customers such as distributors and installers. • Establish and maintain knowledge of current and upcoming local regulatory requirements related to Solplanet products • Provide commissioning support (remote or on-site) • Actively collaborate with international and local colleagues/departments to effectively resolve customer issues • Plan and coordinate the logistics to dispatch inverters for replacement and assist in the collection of inverters • Support the qualification, onboarding and management of new service partners • Accurately document all relevant case information using CRM software • Deliver training sessions to customers or internal colleagues • Continuously identify opportunities to improve products and processes in order to improve customer satisfaction and company cost-effectiveness • Regularly collect feedback such as customer satisfaction to assist in continuous improvement of the after sales process

• Performs field service and routine maintenance as required by using the available systems • Provide onsite user training on defined product groups • Performs service on behalf of PerkinElmer overseas offices • Ensures that all documentation, circuit diagrams, Service Data Bulletins and manuals are of the correct revision • Maintains ancillary documentation e.g. Safety Manual, Procedures Manual to the highest standard • Align personal working practices with the department’s performance targets • Maintains personal service spares issued and inventory records to the highest standard • Ensures all anomalies are quickly and effectively reported and resolved • Ensures that all tools and test equipment is adequate to perform service required • Makes returns of all fully completed service documentation, Service Reports, Time Sheets, Expenses Claims, Motor Vehicle Log Sheets etc, on a weekly basis • May be requested to perform specific and agreed tasks as defined through the Goal statements

• Verantwoordelijk voor het optimaal functioneren van technische installaties en systemen bij klanten op locatie • Installeren, in bedrijf stellen, onderhouden en verbeteren van machines en equipment • Analyseren van storingen en uitvoeren van correctieve en preventieve onderhoudswerkzaamheden • Begeleiden van upgrades en modificaties • Opstarten van nieuwe installaties en ondersteunen van klanten met technische vragen • Vastleggen van werkzaamheden in service- en onderhoudsrapportages en signaleren van verbetermogelijkheden in processen of systemen • Nauw samenwerken met collega's van engineering, service en support, maar ook veel zelfstandig onderweg

• Act as an on-site project leader to plan, execute, and complete Electronic Security projects with assigned customers in a safe and cost effective manner • Performs or delegates tasks as required to execute and fully complete assigned projects including: system programming, integration, installation coordination, system and network commissioning and project closeout • Develops project plans and coordinates the required resources to ensure timely and cost effective installation and completion of assigned projects • Provides work direction to subcontractors, electrical installers, technicians, designers, and administration as necessary • Completes typical installation of hardware design and software programming using established standards as required • Manages and completes the loading, device verification, and commissioning of all system controllers as required • Validates complete system functionality and resolves issues with subcontractors and others to ensure proper operation • Provides accurate project as-built and commissioning documentation • Provides coaching, mentoring and technical assistance to Security Technicians, Electrical Installers, System Designers, Subcontractors, and other less experienced team members • Ensures work performed is in compliance with state, local and Federal legal requirements, and ensures Johnson Controls staff and subcontractors adhere to all safety standards • Assists with the selection, ordering, budget and delivery schedule of materials to be procured for the projects assigned via our web-based tool process • Effectively communicates the status of projects to management as required and assists with monthly forecasts of revenue, costs, and gross margin • Performs site-specific training for owner/operator on the total system in full or with assistance • Ensures owner/operator has been trained • Provides proper documentation and manuals for system operation • Adheres to safety standards, local and national security and fire codes, with a high degree of regard to employee and subcontractor safety • Performs other duties as assigned