• Partner with Commercial Sales and Delivery leaders to align staffing supply with active project needs and pipeline demand across the commercial customer base • Develop and maintain short- and long-term capacity forecasts by role, AWS skill set, and engagement timeline • Build and maintain dashboards tracking utilization, bench time, billability, and hiring gaps specific to the Commercial portfolio • Design and implement scalable resource management processes, templates, and tools tailored to support rapid Commercial growth • Introduce best practices from enterprise consulting environments while keeping frameworks lean and adaptable to Effectual’s pace • Partner with HR, Talent Acquisition, Delivery, and Finance to align Commercial workforce planning with hiring timelines, budgeting, and revenue goals • Support project start-up and onboarding to ensure timely deployment of resources on commercial engagements • Serve as a trusted advisor to executive leadership on Commercial utilization trends, capacity constraints, and scaling readiness • Work closely with the Commercial Sales team to anticipate pipeline shifts and proactively plan for staffing needs before deals close • Facilitate regular portfolio resource review meetings to balance competing priorities across commercial programs • Build strong cross-functional relationships to improve transparency and accelerate decision making in a fast-moving sales environment

• Executing a travel itinerary and making the destination and sights come alive for your group • Managing logistics and safety while providing a local, cultural, and historical narrative • Delivering an excellent travel experience for our travelers that meets or exceeds our quality goals. • Assume primary responsibility for travelers’ day-to-day well-being and enjoyment of the tour. • Execute the pre-established travel itinerary and adhere to Collette’s brand standards. • Flexibility to run each tour based on the needs of individual travelers within the agreed group itinerary. • Owning feedback from travelers about their experience and being willing to improve any area through agreed coaching process. • Provide commentary and guidance to enhance the traveler’s experience. • Offer advice on food, shopping, and local activities during free time. • Maintain daily expense accounts, retain receipts, and submit debrief reports and feedback within expected timeframes.

• Understand local demand and monitor the competitive landscape, both locally and across cross-border markets. • Manage the business, supply and demand across product categories and customer segments. • Define, plan, and manage the country forecast and each of its business units. • Own the P&L. • Define the pricing strategy to drive profitability and competitiveness, while monitoring operating costs and marketing investments to maximize the country’s PAM. • Work closely with Marketing teams (Growth and Brand) to locally adapt the regional communication strategy and achieve commercial objectives, while contributing to the definition of the market value proposition. • Partner with the Sourcing team to ensure the optimal product assortment for each category, as well as the corresponding pricing and margin structure. • Oversee the country’s 360° vision, ensuring alignment and integration across all business areas. • Build partnerships with key eCommerce ecosystem players (e.g., banks, payment providers, technology companies, etc.) to strengthen Tiendamia’s value proposition. • Act as the local market representative, managing relationships with PR, media, industry events, trade associations, and other relevant stakeholders. • Manage local regulatory and market-context opportunities, ensuring business adaptability and growth.

• Serve as client's trusted advisor, demonstrates knowledge of industry trends, identify client issues and conflicts; proactively communicate solution options to client and team • Manage staff on engagement deliverables (such as financial statements, tax returns, work papers, etc.); complete technical and strategic reviews as a member of the final engagement review team to ensure quality control standards are met; ensure on time delivery and on budget • Demonstrate proficient technical skills for handling all client responsibilities, including knowledge of trends, industries, alternatives, etc. • Understand the client's organization, procedures and internal policies • Responsible for new client development in partnership with upper management; participate in client meetings, presentations and proposal development and meet individual cross serve • Manage and retain multiple client relationships, engagements and special projects • Develop overall engagement budget • Consistently meet charge hour goals • Responsible for billing and realization on assigned clients; explain variances • Supervise, train and mentor staff; listen and communicate effectively • Foster a team environment; demonstrates support of management and decisions and build a positive culture • Participate in practice development activities that lead to the generation of new business and the opportunities for cross-serves • Additional responsibilities as assigned