• Understand local demand and monitor the competitive landscape, both locally and across cross-border markets. • Manage the business, supply and demand across product categories and customer segments. • Define, plan, and manage the country forecast and each of its business units. • Own the P&L. • Define the pricing strategy to drive profitability and competitiveness, while monitoring operating costs and marketing investments to maximize the country’s PAM. • Work closely with Marketing teams (Growth and Brand) to locally adapt the regional communication strategy and achieve commercial objectives, while contributing to the definition of the market value proposition. • Partner with the Sourcing team to ensure the optimal product assortment for each category, as well as the corresponding pricing and margin structure. • Oversee the country’s 360° vision, ensuring alignment and integration across all business areas. • Build partnerships with key eCommerce ecosystem players (e.g., banks, payment providers, technology companies, etc.) to strengthen Tiendamia’s value proposition. • Act as the local market representative, managing relationships with PR, media, industry events, trade associations, and other relevant stakeholders. • Manage local regulatory and market-context opportunities, ensuring business adaptability and growth.

• Serve as client's trusted advisor, demonstrates knowledge of industry trends, identify client issues and conflicts; proactively communicate solution options to client and team • Manage staff on engagement deliverables (such as financial statements, tax returns, work papers, etc.); complete technical and strategic reviews as a member of the final engagement review team to ensure quality control standards are met; ensure on time delivery and on budget • Demonstrate proficient technical skills for handling all client responsibilities, including knowledge of trends, industries, alternatives, etc. • Understand the client's organization, procedures and internal policies • Responsible for new client development in partnership with upper management; participate in client meetings, presentations and proposal development and meet individual cross serve • Manage and retain multiple client relationships, engagements and special projects • Develop overall engagement budget • Consistently meet charge hour goals • Responsible for billing and realization on assigned clients; explain variances • Supervise, train and mentor staff; listen and communicate effectively • Foster a team environment; demonstrates support of management and decisions and build a positive culture • Participate in practice development activities that lead to the generation of new business and the opportunities for cross-serves • Additional responsibilities as assigned

• Oversee clinical studies from inception to completion, ensuring adherence to timelines, budgets, and quality standards. • Support Global Study Managers and lead specific parts of project execution. • Serve as the leader of local study teams on assigned studies. • Oversee preferred Contract Research Organization and maintain accurate country-level plans. • Liaise with regulatory colleagues to agree on submission strategies and milestones. • Collaborate with accountable roles to manage risks in study startup and execution. • Manage and oversee study startup processes where applicable. • Ensure study delivery aligns with agreed operational plans and timelines. • Act as point of contact for all study level queries within the local team.

• Manage incidents in a 24/7 shift, ensuring timely resolution within defined SLAs. • Act as the primary point of contact for incidents, prioritizing and coordinating resolution efforts. • Proactively identify issues and collaborate with Command Center and other ITIL teams. • Maintain data quality, document events, and provide clear communication to stakeholders. • Ensure effective knowledge sharing and quality handovers within the team. • Participate in continuous improvement initiatives, providing valuable inputs to Problem Management. • Engage with various technology and business teams, fostering effective collaboration. • Analyze and present findings and resolutions to senior management and stakeholders. • Negotiate and agree on incident severity classifications with relevant parties. • Maintain flexibility to work in a 24/7 shift environment, including weekends and holidays.