• Serve as client's trusted advisor, demonstrates knowledge of industry trends, identify client issues and conflicts; proactively communicate solution options to client and team • Manage staff on engagement deliverables (such as financial statements, tax returns, work papers, etc.); complete technical and strategic reviews as a member of the final engagement review team to ensure quality control standards are met; ensure on time delivery and on budget • Demonstrate proficient technical skills for handling all client responsibilities, including knowledge of trends, industries, alternatives, etc. • Understand the client's organization, procedures and internal policies • Responsible for new client development in partnership with upper management; participate in client meetings, presentations and proposal development and meet individual cross serve • Manage and retain multiple client relationships, engagements and special projects • Develop overall engagement budget • Consistently meet charge hour goals • Responsible for billing and realization on assigned clients; explain variances • Supervise, train and mentor staff; listen and communicate effectively • Foster a team environment; demonstrates support of management and decisions and build a positive culture • Participate in practice development activities that lead to the generation of new business and the opportunities for cross-serves • Additional responsibilities as assigned

• Oversee clinical studies from inception to completion, ensuring adherence to timelines, budgets, and quality standards. • Support Global Study Managers and lead specific parts of project execution. • Serve as the leader of local study teams on assigned studies. • Oversee preferred Contract Research Organization and maintain accurate country-level plans. • Liaise with regulatory colleagues to agree on submission strategies and milestones. • Collaborate with accountable roles to manage risks in study startup and execution. • Manage and oversee study startup processes where applicable. • Ensure study delivery aligns with agreed operational plans and timelines. • Act as point of contact for all study level queries within the local team.

• Manage incidents in a 24/7 shift, ensuring timely resolution within defined SLAs. • Act as the primary point of contact for incidents, prioritizing and coordinating resolution efforts. • Proactively identify issues and collaborate with Command Center and other ITIL teams. • Maintain data quality, document events, and provide clear communication to stakeholders. • Ensure effective knowledge sharing and quality handovers within the team. • Participate in continuous improvement initiatives, providing valuable inputs to Problem Management. • Engage with various technology and business teams, fostering effective collaboration. • Analyze and present findings and resolutions to senior management and stakeholders. • Negotiate and agree on incident severity classifications with relevant parties. • Maintain flexibility to work in a 24/7 shift environment, including weekends and holidays.

• Assist Instructure's international policy agenda, relationship management, and activation of policies and education initiatives • Work closely with the VP of Strategic Affairs, General Manager of EMEA and VP of International • Build relationships across EMEA national policymakers, education leaders, and staff • Inform policy and regulations in education, technology, and other pertinent areas • Expand visibility of, confidence in, and appreciation for Instructure as a mission-oriented market leader • Identify market creation and/or business opportunities for both the company and its customers and partners • Develop and execute Instructure's EMEA federal public affairs strategy globally • Build and maintain relationships with key federal policymakers, agency officials, and staff, as well as influential partners • Manage government affairs go to market, business development priorities, policy issues impacting Instructure's business • Monitor and analyze national legislation and regulations globally (EMEA)