• Lead SAP Business One implementations and upgrades, ensuring customers realize the full value of their ERP system. • Perform detailed business process analysis and map requirements to software configuration. • Configure and integrate SAP Business One with complementary systems such as inventory management, payments, user portals, and business process automation. • Facilitate testing and validation with internal and client teams. • Manage project deliverables, timelines, and communication to ensure successful outcomes. • Provide expert troubleshooting, problem-solving, and customer support throughout implementation. • Collaborate with sales and management to identify and scope future project opportunities within existing accounts. • Stay current on SAP Business One product releases, ecosystem tools, and new technologies. • Contribute to internal process improvement and organizational learning. • Maintain the highest levels of professionalism, customer service, and collaboration.

• Lead Versago and Bizweaver implementations and upgrades, ensuring customers realize the full value of their ERP system. • Perform detailed business process analysis and map requirements to software configuration. • Integrate SAP Business One with complementary systems such as portals, eCommerce, CRM, and other business systems. • Focus on human-centered design for good business process design around automation, integration, and other use-cases. • Manage project deliverables, timelines, and communication to ensure successful outcomes. • Provide expert troubleshooting, problem-solving, and customer support throughout implementation. • Collaborate with sales and management to identify and scope future project opportunities within existing accounts. • Stay current on product releases, ecosystem tools, and new technologies. • Contribute to internal process improvement and organizational learning. • Maintain the highest levels of professionalism, customer service, and collaboration.

• Responsible for case management services within the scope of licensure; develops, monitors, evaluates, and revises the member's care plan to meet the member's needs, with the goal of optimizing member health care across the care continuum • Performs telephonic or face-to-face clinical assessments for the identification, evaluation, coordination and management of member's needs, including physical and behavioral health, social services and long-term services • Identifies members for high-risk complications and coordinates care in conjunction with the member and health care team • Manages chronic illnesses, co-morbidities, and/or disabilities ensuring cost effective and efficient utilization of health benefits; conducts gap in care management for quality programs • Assists with the implementation of member care plans by facilitating authorizations/referrals within benefits structure or extra-contractual arrangements, as permissible • Interfaces with Medical Directors, Physician Advisors and/or Inter-Disciplinary Teams on care management treatment plans • Presents cases at case conferences for multidisciplinary focus. Ensures compliance with regulatory, accrediting and company policies and procedures • May assist in problem solving with provider, claims or service issues.

• Provide technical and functional support for SAP Business One • Diagnose and resolve system performance issues • Develop, modify, and troubleshoot Crystal Reports • Analyze and optimize database queries (SQL Server / SAP HANA) • Support users in resolving functional and technical issues across SAP B1 modules • Investigate system behavior, logs, and integrations to identify root causes