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Empowering Talent. Elevating Companies. Uniting Success.
eCommerce Manager
Location
Philippines
Posted
109 days ago
Salary
0
Seniority
Junior
Job Description
eCommerce Manager
Catena
• Manage seller and vendor accounts across major eCommerce platforms • Monitor account health metrics, policy compliance, and performance indicators • Proactively identify and resolve account issues, warnings, or violations • Handle escalations including suspensions, suppressed listings, or policy flags • Maintain accurate documentation, SOPs, and platform compliance standards • Serve as primary point of contact for assigned client accounts • Provide regular updates, performance insights, and operational guidance • Manage expectations, timelines, and escalations professionally • Build consultative relationships focused on long-term growth and trust • Create and optimize product listings for visibility and conversion • Implement keyword research and platform-specific SEO best practices • Optimize titles, descriptions, images, and enhanced brand content • Conduct competitive analysis and pricing optimization • Ensure brand consistency and catalog accuracy across platforms • Monitor sales, traffic, and conversion performance • Track KPIs including revenue, sessions, buy box %, and ad performance • Generate performance reports and dashboards • Identify trends, risks, and growth opportunities • Coordinate inventory, fulfillment, logistics, and customer service issues • Support promotions, product launches, and catalog expansion • Resolve order, refund, and operational issues affecting account health • Identify new sales channels, marketplaces, or category expansion opportunities • Recommend growth strategies, advertising initiatives, and operational improvements • Support client expansion and long-term revenue scaling efforts
Job Requirements
- 1–3+ years of experience in eCommerce or marketplace management
- Hands-on experience with at least one major platform (Amazon Seller Central strongly preferred)
- Strong understanding of eCommerce metrics and conversion drivers
- Experience managing account health, listings, and platform compliance
- Excellent written and verbal English communication skills
- Strong organizational skills and attention to detail
- Ability to manage multiple accounts and priorities in a remote environment
- Multi-platform experience (Amazon, Shopify, Walmart, etc.) (Preferred)
- Amazon PPC or marketplace advertising exposure (Preferred)
- Experience with eCommerce analytics and keyword tools (Preferred)
- Agency or multi-client account management background (Preferred)
- International marketplace or cross-border selling experience (Preferred)
Benefits
- Competitive Salary: Based on experience and skills
- Remote Work: Fully remote — work from anywhere
- Generous PTO: In accordance with company policy
- Direct Mentorship: Access to global industry leaders
- Learning & Development: Continuous growth resources
- Global Networking: Work with international teams
- Health Coverage (Philippines only): HMO after 3 months (full-time)
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